Performance Improvement Strategies

Using Lean, Six Sigma and Reengineering to Improve Business Results

Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs.

Location: Online (virtual/remote)
Dates: May 12^th, 13^th, 19^th, 20^th
Time: 1:00 p.m. to 4:30 p.m.
Catalogue #: CE-BUS 2112
Class #: 90353
Cost: $1,095.00

Performance Improvement Strategies RSVP

What You Will Learn

Evaluate which “tools” should be in your process improvement toolbox
Measure and analyze process performance
Recognize trends in performance
Identify the factors that limit quality, slow service time and increase costs (Lean)
Understand variability and how it drives your improvement tactics (Six Sigma)
Evaluate and apply process improvement alternatives
Develop results-oriented solutions that will yield improved business results

Seminar Outline

I. Approaches to Process Improvement

The sea of methodologies
Determining best fit

II. The Customer First

Who are your key customers?
How my customers measure “quality”

III. Lean: Focus on Customer Value

Eliminating non-value-added activities
Reducing service/cycle time

IV. Six Sigma: Optimizing Performance

Understanding variation
Histograms and process distributions
Managing variation
Control Chart
Root cause analysis
Fishbone Diagram

V. Your Improvement Strategy

Improvement alternatives
Evaluating reengineering vs. improvement
Prioritizing opportunities
Kaizen events vs. DMAIC projects

Who Should Attend

You will benefit most from this learning experience if you are a:

Leader of Process Improvement, Kaizen, Lean or a Reengineering team
Process Manager or Process Improvement Facilitator
Business Analyst
Internal Change Agent
Managers or Consultant who is installing BPM, ERP, CRM or similar technologies
Senior leaders who are “Champions” of Process/Technology change
Project Managers and/or IT personnel charged with supporting functional units

Professional Development Hours awarded by Association of Business Process Management Professionals / ABPMP.

For BPM courses, contact:

Jim Irvine, Director of Corporate Education
914-606-6658
james.irvine@sunywcc.edu

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