Skip to content

Westchester Community College, State University of New York

Important updates concerning Spring 2021
  • Apply Now
  • Adult Learners
  • Current Students
  • Personal Counseling Department
MyWCC
Facebook Twitter Instagram YouTube
  • About
    • About the College
    • Alumni
    • Marketing and Communications
    • News
    • Smart Arts Cultural Events
    • Diversity on Campus
    • Foundation
    • Information Technology
    • Institutional Review Board (IRB)
    • Jobs/Human Resources
    • Office of Institutional Research, Planning, and Effectiveness
    • President’s Office
    • Security
    • The Native Plant Center
    • Volunteering
    • Weather Announcements
    • Welcome Center
  • Academics
    • Academic Affairs
    • Academic Calendar
    • Academic Programs
    • Academic Support
    • College Catalog
    • Course Descriptions
    • Course Schedules
    • Graduation
    • Honors
    • Learning Initiatives & Student Success
    • Library
    • Office of High School Partnerships
    • Online Education
    • SUNY General Education Requirements
    • Schools
    • Spring Session
    • Fall Session
    • Summer Session
    • Viking Success
    • Wintersession
  • Admissions and Enrollment
    • Accepted Students
    • Admissions Information
    • Adult Students
    • Apply Now
    • Academic Counseling
    • Bursar’s Office/Payment
    • Financial Aid
    • Incoming Transfers
    • Information Request
    • Information Sessions/Tours
    • Immigrant and Refugee Students
    • International Students
    • Registrar’s Office/Registration
    • Saturday Enrollment Days
    • Scholarships
    • Testing & Assessment Center
    • Tuition & Fees
    • Veterans Resource Office
  • Workforce & Community
    • Welcome to WDCE
    • Contact Us
    • Continuing Education Online
    • English as a Second Language
    • Financial and Economic Education
    • Gateway to Entrepreneurship
    • How to Register
    • Lifelong Learning
    • Professional Development Center
    • White Plains Education & Training Center
    • Workforce Development Scholarships
  • Student Life
    • Associate Dean of Student Life
    • Athletics
    • Bookstore
    • Career Services
    • Children’s Center
    • Dining Services
    • Disability Services
    • Health Services
    • JobSTAR
    • Library
    • Opportunity Programs
    • Personal Counseling
    • Student Conduct
    • Student Handbook
    • Student Involvement
    • Student Support Services
    • Transfer Services
    • Transportation
    • Viking ROADS
  • Locations
    • Extension Centers and Locations
    • Educational Opportunity Center (WEOC)
    • Mahopac HS
    • Mount Vernon Extension Center
    • Ossining Extension Center
    • Peekskill Extension Center
    • White Plains Extension Center/Center for the Arts
    • Yonkers Extension Center
    • Valhalla (Main Campus)
    • Maps & Directions
  • Home
  • Events
  • Contact Us
  • Frequently Asked Questions
  • Apply Now
  • Adult Learners
  • Current Students
  • Personal Counseling Department

Process Mapping, Modeling and Analysis

Using Process Analysis to Define & Solve Business Challenges

Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes, instead, they manage tasks. Inefficiency and waste become part of the system, they rob your organization of profits, productivity and its competitive advantage. Process mapping shows you the way out. 13 CPEs.

Location: Online (virtual/remote)
Dates: April 13th, 14th, 20th, 21st
Time: 1:00 p.m. to 4:30 p.m.
Catalogue #: BUS 2105
Class #: 90352
Cost: $1,095.00


GAIN THE SKILLS YOU NEED TO MAKE PROCESS MAPPING WORK FOR YOUR ORGANIZATION

This practical, how-to-do-it program delivers a one-two punch: Systems thinking techniques to clarify the “big picture” and a toolbox of mapping techniques that will enable you to streamline and redesign performance. It will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for eliminate waste and inefficiency in addition to identifying upstream metrics that will help your organization manage quality, customer service, productivity and financial performance.


Learning Objectives:

  • Identify and understand your organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate systemic flaws that result in poor quality
  • Document processes for knowledge management or BPM initiatives
  • View customer/supplier relationships and their impact on your system
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve your efficiency and customer satisfaction

Course Outline:

Systems Thinking: Seeing the Big Picture

  • The evolution of process management
  • Operational excellence vs. strategic BPM
  • Traditional problem solving vs. systems thinking
  • Creating a System Map
  • Clarifying customer needs and gaps
  • Scoping the process improve/redesign project

Mapping & Analysis Tools: Inside the Black Box

  • Symbols & fundamentals
  • Process and Workflow Diagrams
    • Top-Down Flow Chart
    • Block Diagram
    • Activity/ Spaghetti
    • Work Flow Diagram
    • Cross-Functional Flow Chart
  • When to Use Each Chart
  • Analyzing Process Flowcharts
    • Streamlining the Value Engine
    • Optimizing Flow and Capacity
  • Process Measures: Identifying the Right “Pulse Points”
  • Class Exercise: Putting It All Together

Getting There: Next Steps

  • Organizational Change
  • Creating the right documentation for your purposes

WHO WILL BENEFIT:

You will benefit most from the Business Process Management (BPM) Certification program and its modules if you are a:

  • Leader of a process improvement, Six Sigma, Kaizen, Lean or reengineering team
  • Process owner or manager
  • Process improvement facilitator
  • Process, workflow or business analyst
  • Internal change agent
  • Manager or consultant who is installing BPM, ERP, CRM or similar technologies
  • Senior leader who is “Champion” of process/technology change
  • Process Improvement team member
  • Candidate for CBPA or CBPP certification from the ABPMP
  • Actively involved in your organization’s process improvement, Lean or Six Sigma efforts
  • Project Manager or team member
  • IT personnel tasked with automation and / or system upgrades

The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.

Professional Development Hours awarded by Association of Business Process Management Professionals / ABPMP.

For BPM courses, contact:

Jim Irvine, Director of Corporate Education
914-606-6658
james.irvine@sunywcc.edu

Signup here

Westchester Community College, State University of New York

Building Minds. Building Futures.

Westchester Community College provides
accessible, high quality and affordable education
to meet the needs of our diverse community.
We are committed to student success, academic
excellence, workforce development, economic
development and lifelong learning.

  • Home
  • Academics
  • Admissions and Enrollment
  • Workforce & Community
  • Student Life

  • About
  • Events
  • Contact Us
  • Locations
  • FAQ
  • Employment Opportunities
  • DEI/Title IX
  • Federal EEOC Compliance Statements
  • Policies & Procedures

MyWCC
Facebook Twitter Instagram YouTube

75 Grasslands Road
Valhalla, NY 10595
Tel: (914) 606-6600

  • Site Map
  • Webmaster
  • Legal