Brightspace Support Hours
Monday – Friday: 7:00 a.m. – 12:00 a.m. Midnight EST
Saturday: 10:00 a.m. – 6:00 p.m. EST (Summer hours to August 13)
Sunday: 10:00 a.m. – 9:00 p.m. EST
Student Resources
Students: For MyWCC password or username help …
PLEASE email MYWCCHelpdesk@sunywcc.edu
or call 1-914-606-5600 please include the username, your full name, and phone number.
NetTutor
NetTutor Availability:
Monday through Thursday: 12 a.m. – 6 a.m. and 4 p.m. – 11:59 p.m.
Friday through Sunday: 12 a.m. – 11:59 p.m.
Log into Brightspace & select your course.
Navigate to “Content”:
Once in Brightspace, click on “Content” at the top of your course page. You will find the “NetTutor- Online Tutoring Services” module under the “Table of Content.” If the “NetTutor” module is not available, contact your instructor to enable it.
Access NetTutor:
Click on “NetTutor – WES” within the module to go directly to the NetTutor site.
Choose a Tutoring Option:
Select “NetTutor Tutoring Center” for subjects other than writing.
Select “NetTutor Writing Center” for help with writing.
For “NetTutor Tutoring Center”:
Choose the subject category you need assistance with.
From your dashboard:
Select “Drop in and Meet with a Live Tutor” to meet with a tutor and have a live virtual session.
To start a live audio/video tutoring session, follow these steps:
- At the beginning of the meeting, ask your tutor to enable the audio and video features.
- A whiteboard will appear with a message that says, “Join a video chat”. Click on this message.
- Ensure your Audio and Video settings are correctly set up to join the audio/video conference.
To check the availability of a live tutor, click on “Drop-In Tutoring Hours” at the top right of the dashboard.
Select “Drop off a Question” to receive feedback from a tutor.
Accessing Your Activity: NetTutor keeps all your activities in your locker, where you can watch videos from previous sessions, retrieve your reviewed paper, and review feedback on dropped-off questions.
Note: During hours when NetTutor is unavailable, you will not be able to access your previous tutoring sessions and returned papers and questions.
Multifactor Authentication Setup
In order to log into Brightspace, you must have multifactor authentication setup with your SUNY WCC email account.
Multi-Factor Authentication
Student Email (Office 365)
Email Account Activation
Student Resources
STUDENTS: For MyWCC password or username help … PLEASE email MYWCCHelpdesk@sunywcc.edu or call 1-914-606-5600 please include the username, your full name, and phone number.
Brightspace Tutorials and Resources
Brightspace Support Services Help Desk
FOR Brightspace: Brightspace technical support, you may contact the SUNY ONLINE Helpdesk via email: sunyonlinehelp@suny.edu or call 1-844-673-6786.