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Brightspace

Login to MyCourses (Brightspace)


Brightspace Support Hours

Monday – Friday: 7:00 a.m. – 12:00 a.m. Midnight EST
Saturday: 10:00 a.m. – 6:00 p.m. EST (Summer hours to August 13)
Sunday: 10:00 a.m. – 9:00 p.m. EST

Student Resources

Students: For MyWCC password or username help …
PLEASE email MYWCCHelpdesk@sunywcc.edu
or call 1-914-606-5600 please include the username, your full name, and phone number.

NetTutor

NetTutor Availability:
Monday through Thursday: 12 a.m. – 6 a.m. and 4 p.m. – 11:59 p.m.
Friday through Sunday: 12 a.m. – 11:59 p.m.

Log into Brightspace & select your course.

Navigate to “Content”:

Once in Brightspace, click on “Content” at the top of your course page. You will find the “NetTutor- Online Tutoring Services” module under the “Table of Content.” If the “NetTutor” module is not available, contact your instructor to enable it.

Access NetTutor:

Click on “NetTutor – WES” within the module to go directly to the NetTutor site.

Choose a Tutoring Option:

Select “NetTutor Tutoring Center” for subjects other than writing.

Select “NetTutor Writing Center” for help with writing.

For “NetTutor Tutoring Center”:

Choose the subject category you need assistance with.

From your dashboard:

Select “Drop in and Meet with a Live Tutor” to meet with a tutor and have a live virtual session.

To start a live audio/video tutoring session, follow these steps:

  1. At the beginning of the meeting, ask your tutor to enable the audio and video features.
  2. A whiteboard will appear with a message that says, “Join a video chat”. Click on this message.
  3. Ensure your Audio and Video settings are correctly set up to join the audio/video conference.

To check the availability of a live tutor, click on “Drop-In Tutoring Hours” at the top right of the dashboard.

Select “Drop off a Question” to receive feedback from a tutor.

Accessing Your Activity: NetTutor keeps all your activities in your locker, where you can watch videos from previous sessions, retrieve your reviewed paper, and review feedback on dropped-off questions.

Note: During hours when NetTutor is unavailable, you will not be able to access your previous tutoring sessions and returned papers and questions.

Brightspace

Support Hours

Monday – Friday: 7:00 a.m. – 12:00 a.m. Midnight EST
Saturday: 10:00 a.m. – 6:00 p.m. EST (Summer hours to August 13)
Sunday: 10:00 a.m. – 9:00 p.m. EST

Multifactor Authentication Setup

In order to log into Brightspace, you must have multifactor authentication setup with your SUNY WCC email account.
arrow Multi-Factor Authentication
arrow Student Email (Office 365)
arrow Email Account Activation

Student Resources

STUDENTS: For MyWCC password or username help … PLEASE email MYWCCHelpdesk@sunywcc.edu or call 1-914-606-5600 please include the username, your full name, and phone number.

arrow Brightspace Tutorials and Resources
arrow Brightspace Support Services Help Desk

FOR Brightspace: Brightspace technical support, you may contact the SUNY ONLINE Helpdesk via email: sunyonlinehelp@suny.edu or call 1-844-673-6786.