Process Transformation

Discovering and Implementing Innovative Solutions

Employees are the catalyst for business transformation within their organization or department. Often times, people rarely realize it or acknowledge it. Many people have the unique role to make changes that can have an impact on the success of an organization ranging from insights they provide to directions for products, services or processes. This seminar will develop your awareness, knowledge and understanding of what process transformation is, how it can help your organization (and your career) and how to approach and navigate process transformation.

Participants learn to deliver both continuous improvement and breakthrough solutions for their organization using creative redesign techniques like Six Hats, SCAMPER, and Five Max to enhance classic, data-driven process improvement. It takes a strategic view to assess how your organization’s unique process strengths can create competitive advantages.

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to create sustainable business success. Process Transformation gives you the tools and insight.

The skills delivered in this seminar can be applied in manufacturing, service, healthcare and public sector organizations.

What You Will Learn:

Evaluate the need for innovation vs. improvement
Interpret data and graphics to make key decisions
Think outside the “process box”
Devise innovative process designs based on customer needs
Evaluate and apply process redesign alternatives
Develop results-oriented process solutions
Assess the strategic impact of process capabilities
Deliver more value to current and future customers

Seminar Outline:

I. Innovation in Business

Transformation examples
Strategy/Process/Innovation Synergy
Generating Solutions: Improvement vs. Innovation

II. Process Improvement Strategies

Optimizing process flow
Managing variation
Making data-driven decisions

III. Process Innovation Techniques

Creative thinking: When science is not enough
Brainstorming- Guidelines
Six Hats Thinking
Five Max Method
Assessing Solutions
Mapping To-Be Processes

IV. Leveraging Process Excellence

Identifying Unique Process Capabilities
Kano Model
Process Extension
Market Extension
Competitive Analysis
Value Curves

V. Implementation

CODE – Implementing Change
Creating your roadmap
Questions to answers at each phase
Defining value from your stakeholder’s perspective
Implementation charter/Statement of Work
Assessing “winners” and “losers” from change
Facilitation tips

Who Should Attend:

You will benefit most from this learning experience if you are a (an)

System or Business Analyst
Business Process Owner or Manager
Functional or Project Manager
Process Improvement Team Leader or Member
IT Upgrade (ERP, CRM) Team Leader or Member
Customer Experience professional
Candidate for ABPMP certification
Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

Spring 2023

Location: Online (virtual/remote)
Dates: June 6^th, 7^th, 13^th, 14^th
Time: 1:00 p.m. to 4:30 p.m.
Catalogue #: CE-BUS 2134
Class #: 20538
Cost: $1,095.00

How to Register:

You will need the Class # when speaking with a representative.

Registration office hours are Monday – Thursday 8:30 a.m. to 7:15 p.m.Friday 8:30 a.m. to 4:30 p.m. (in summer, 9:00 a.m. – 12:00 noon)Saturday 9:00 a.m. to 3:30 p.m. (in summer, closed some Saturdays)

For course questions, please contact:

Jim Irvine, Director of Corporate and Continuing Professional Education 914-606-6658 james.irvine@sunywcc.edu

Signup here

Westchester Community College, State University of New York