Executing Process Improvement Solutions
Making Great Ideas Work in the Real World
2 Day Seminar
Corporate classes available: Please call or Email
Executing Process Improvement Solutions RSVP
Course Outline / Description:
After months of dedicated work, you and your team have designed a new business process that will leverage emerging technology and superior business acumen to dramatically improve all measures of performance. Now comes the hard part…implementing it.
Implementing process change requires a powerful combination of “soft” skills and “hard” skills: Techniques that will win widespread support for process changes and methodologies to implement the solution effectively.
Executing Process Improvement Solutions presents a practical, how-to approach that integrates these hard and soft skills. It is chock full of tools, templates and techniques you can put to use right away.
For companies that are investing significant financial capital in new technology or significant political capital in process improvement or reengineering, Executing Process Improvement Solutions is an essential seminar that will help your company realize its vision for the future. Act now. Enroll a team of key leaders today.
What You Will Learn
- Engage stakeholders to win support for process change
- Evaluate factors that could hamper or foster implementation
- Create effective process improvement project plans and controls
- Implement the solution on time and within budget
- Transition from implementation to day-to-day execution of the improved process
- Measure and monitor results
- Establish practices to sustain the gains in performance
Seminar Outline
I. The Challenge of Deployment and Integration
- Why good solutions fail to be implemented
- Why successful implementations aren’t sustained
II. Deployment: Seeing the Big Picture
- Identifying and analyzing stakeholders
- Evaluating the impact of potential solutions
- Picking the “right” solution
III. Deployment: Enabling Change
- Financial analysis
- Organizational readiness
- Picking the best team
- Leveraging individual strengths and contributions
- Dealing with resistance and conflict
IV. Deployment: Executing the Solution
- Project planning and control
- Risk management and contingencies
- Meeting scheduled performance targets
- Transitioning activities
V. Integration: Living the Solution
- What inhibits integration?
- Validating success
- Measuring and monitoring customer impacts
- Looking for ongoing improvements
Who Should Attend
You will benefit most from this learning experience if you are a:
- Leader of Process Improvement, Kaizen, Lean or a Reengineering team
- Process Manager or Process Improvement Facilitator
- Business Analyst
- Internal Change Agent
- Managers or Consultant who is installing BPM, ERP, CRM or similar technologies
- Senior leaders who are “Champions” of Process/Technology change
- Project Manager or team member
- IT personnel tasked with automation and / or system upgrades
Professional Development Hours awarded by Association of Business Process Management Professionals / ABPMP.
For BPM courses, contact:
Jim Irvine, Director of Corporate Education
914-606-6658
james.irvine@sunywcc.edu