Skip to content

Westchester Community College, State University of New York

  • Apply Now
  • Accepted Students
  • Adult Learners
  • Current Students
  • Transfer Services
MyWCC
Facebook Twitter Instagram YouTube Blackboard
  • About
    • About the College
    • Alumni
    • C.A.R.E. Team
    • News
    • Diversity on Campus
    • Foundation
    • Human Resources
    • Information Technology
    • Institutional Review Board (IRB)
    • Office of Institutional Research, Planning, and Effectiveness
    • President’s Office
    • Security
    • Strategic Marketing and Communications
    • The Native Plant Center
    • Volunteering
    • Weather Announcements
    • Welcome Center
  • Academics
    • Academic Affairs
    • Academic Calendar
    • Academic Programs
    • Academic Support
    • Academic Catalog
    • Course Descriptions
    • Course Schedules
    • Graduation
    • Honors
    • Learning Initiatives & Student Success
    • Library
    • Office of High School Partnerships
    • Online Education
    • SUNY General Education Requirements
    • Schools
    • Spring Session
    • Fall Session
    • Summer Session
    • Viking Success
    • Winter Session
  • Admissions & Enrollment
    • Accepted Students
    • Admissions Information
    • Adult Students
    • Apply Now
    • Academic Counseling
    • Bursar’s Office/Payment
    • Financial Aid
    • Incoming Transfers
    • Information Request
    • Information Sessions/Tours
    • Immigrant and Refugee Students
    • International Students
    • Registrar’s Office/Registration
    • Saturday Enrollment Days
    • Scholarships
    • Testing & Assessment Center
    • Tuition & Fees
    • Veterans Resource Office
  • Workforce & Community
    • Welcome to WDCE
    • Contact Us
    • Continuing Education Online
    • English as a Second Language
    • Financial and Economic Education
    • Gateway to Entrepreneurship
    • How to Register
    • Lifelong Learning
    • Professional Development Center
    • White Plains Education and Training Center
    • Workforce Development Scholarships
  • Student Life
    • Associate Dean of Student Life
    • Athletics
    • Bookstore
    • Career Services
    • Children’s Center
    • Dining Services
    • Disability Services
    • Health Services
    • JobSTAR
    • Library
    • Mental Health and Counseling Services
    • Opportunity Programs
    • Student Conduct
    • Student Handbook
    • Student Involvement
    • Student Support Services
    • Transfer Services
    • Transportation
    • Viking ROADS
  • Locations
    • Extension Centers and Locations
    • Educational Opportunity Center (WEOC)
    • Mahopac HS
    • Maps & Directions
    • Mount Vernon Extension Center
    • Ossining Extension Center
    • Peekskill Extension Center
    • Yonkers Campus
    • Valhalla (Main Campus)
    • White Plains Education and Training Center
  • Home
  • Events
  • Contact Us
  • Frequently Asked Questions
  • Give Now
  • Apply Now
  • Accepted Students
  • Adult Learners
  • Current Students
  • Transfer Services

Lean Healthcare

Transforming Processes to Deliver Patient Value

Corporate classes available: Please call or Email

Lean Healthcare RSVP

Overview

The goal of Lean is to eliminate waste in a system so that system can deliver more value to its customers (patients). There’s arguably no industry in which this methodology is more applicable and valuable than in healthcare.

Patients sometimes wait weeks for needed clinic appointments. Inconsistencies in the verification of insurance can result multi-months delays in adding new providers. Variation in procedure times between surgeons causes underutilization in the OR. And, the inability to accurately measure performance can perpetuate problems like these indefinitely.

The Lean methodology is tailor made to address today’s operational challenges. Lean provides your team with tools that highlight the sources of process inefficiency, data collection techniques to quantify the magnitude of opportunities, and a problem-solving that methodology promotes engagement and data-driven decision making in any healthcare organization, regardless of size or specialty.

This seminar will utilize a real world health care example (MRI Utilization at a Children’s Hospital) to demonstrate the fundamentals of Lean Healthcare and provide a framework you can adapt in your healthcare organization.

Learn How To:

  • Leverage Lean as a means to increase both efficiency and revenue
  • Enhance your staff’s understanding of what the patient values in the healthcare experience
  • Identify sources of waste in your processes and systems
  • Eliminate the root causes of delays, wasted resources and rework
  • Generate analytical and out-of-the-box solutions
  • Measure the unmeasurable
  • Identify process improvement opportunities that will have the most impact for your patients and your facility’s bottom line

SEMINAR OUTLINE

Key Concepts

    • Why Lean is a good fit for today’s healthcare challenges
    • Importance of focusing on processes that deliver patient value
    • Waste elimination vs. revenue capture/growth
    • The MEDIC process management cycle

MRI Case Study

    • Project Charter / Team Selection
    • Process Analysis: System, Value Stream and Cross-Functional maps
    • Establishing a Baseline: Data Collection
      • Patient service data
      • Efficiency data
      • Service time data
    • Cause Analysis: Root Causes that Impact Utilization
    • Solution Identification: Streamline or Redesign
    • Solution Prioritization and Development
    • Solution Implementation
    • Results
    • Project Challenges: Behavioral, Technical, and Organizational

Cool Tools and How to Apply Them

    • The System and Value Stream Maps: Understanding Patient and Family Expectations
    • Muda: Eliminating Non-Value-Adding Activities
    • The Five Why’s: Breaking down Process Problem Causes
    • The Five Max Method: Finding “Out of the Box” Solutions
    • Solution Development: Winners and Losers from Change

Your Action Plan

    • Selecting the Right Process
    • Next steps

Who Should Attend:

This seminar is ideal for any healthcare leader who needs to improve utilization, revenue generation (or capture) and the patient experience, including:

  • Leaders in any department that schedule(s) and service(s) patients
  • Manager or Director of Surgery, Patient Care, Laboratory Operations, Nursing Services, Radiology or Outpatient Services
  • Nursing Managers or Charge Nurses
  • Emergency Department leaders
  • Quality Analysts, Managers, and Directors
  • Leader or member of a patient experience or Quality Improvement team
  • VP or Director of Operations
  • Project Manager(s)
  • IT personnel tasked with automation and / or system upgrades

Lean is the best approach to minimizing the pain and challenges of healthcare management in a time of great change.

Professional Development Hours awarded by Association of Business Process Management Professionals / ABPMP.

For BPM courses, contact:

Jim Irvine, Director of Corporate Education
914-606-6658
james.irvine@sunywcc.edu

Signup here

Westchester Community College, State University of New York

SUNY Westchester Community College provides
accessible, high quality and affordable education
to meet the needs of our diverse community.
We are committed to student success, academic
excellence, workforce development, economic
development and lifelong learning.

  • Home
  • Academics
  • Admissions and Enrollment
  • Workforce & Community
  • Student Life

  • About
  • Events
  • Contact Us
  • Locations
  • FAQ
  • Employment Opportunities
  • DEI/Title IX
  • Federal EEOC Compliance Statements
  • Policies & Procedures
  • Viking Success

MyWCC
Facebook Twitter Instagram YouTube Blackboard

75 Grasslands Road
Valhalla, NY 10595
Tel: (914) 606-6600

  • Site Map
  • Web Manager
  • Legal
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT