CARE Team FAQs
Q. What is the difference between CARE Team and student discipline?
A. The CARE Team exists to address concerning behaviors and situations that may or may not violate the Student Code of Conduct. Student conduct focuses on holding a student accountable for violations to the Student Code of Conduct. CARE Team interventions are designed to attempt to bring about a positive resolution for both the individual and the community.
Q. Does reporting to the CARE Team “get a student in trouble?”
A. No, the Care Team does not serve in a disciplinary manner. It does serve to support individuals who demonstrate behaviors that may be early warning signs of possible troubled, disruptive or violent behavior. However, there may be times when the conduct process might overlap with the CARE TEAM’s approach to particular student behaviors.
Q. Can I remain anonymous when making a report to the CARE Team?
A. Yes. When completing a Student of Concern Report, found here: www.sunywcc.edu/incidentreport, you reserve the right to file an anonymous report. The CARE Team’s primary focus is to provide a timely, appropriate response to assist students of concern. In some cases, withholding your contact information may limit the CARE Team’s ability to respond. Rest assured, any personal information provided is confidential and viewed only by the CARE Team members involved with the specific case.
Q. What does the CARE Team do?
A. The CARE Team is a cross-functional committee of faculty, staff and administrators who identify, assess and mitigate risks associated with students exhibiting concerning behavior or thoughts. The CARE Team also strives to address the well being and security of the community and the individual. This is done through partnerships with the community and recommend interventions that help ensure the likelihood of a positive and safe resolution.
Q. When should I make a CARE Team referral?
A. If you have a student that you feel is showing signs of concerning behavior or thoughts, you should reach out to CARETeam@sunywcc.edu .
Q. When is a CARE Team referral inappropriate?
A. A CARE Team referral may not be appropriate for the following reasons:
- When the behavior can be managed through typical classroom management techniques.
- When a case has already been reported through the student conduct process.
- When a student is not presenting a risk to self or others, but may benefit from a referral to Personal Counseling.
- When behavior is threatening, immediate and direct. In this case, contact campus security right away at 6-911 from a campus phone or at 914-606-6911 from all other phones.
If you are not sure if a referral is appropriate, please reach out to the CARE Team directly at CARETeam@sunywcc.edu
Q. How do I make a CARE Team referral?
A. If you are concerned about a student, you are strongly encouraged to reach out to the CARE Team. You can submit your concern in one of two ways: by completing a student of concern report here or by sending an email directly to the CARE Team at CARETeam@sunywcc.edu.
Q. Should I approach the student first?
A. Short answer–it depends! If you feel safe and comfortable sharing your concerns with the student, then approaching the student openly about your concerns is appropriate. Approaching a student can be done with care and empathy. IF there is a concern for the immediate safety of the student or the community, please connect with campus security right away at 6-911 from a campus phone or at 914-606-6911. If you need guidance on how to best handle these situations, please do reach out to a CARE Team member for support.
Q. What happens when a student is referred?
A. All cases referred to the CARE Team will receive an initial review. Not every student referred to the CARE Team may be contacted directly by a Team Member. Cases may be referred to various support, engagement, safety and/or health orientated departments. The CARE Team works in conjunction with these areas in order to assess and mitigate risk and is NOT a replacement or substitution for these services.
Q. How will I know when the situation has been addressed or resolved?
A. The CARE Team will work as close as we can with the referral source for a case. Every case that is reported to the CARE Team will receive a preliminary review and may be either taken up by the CARE Team and/or referred to another campus partner. Given the nature of the reports we receive, we may not be able to share many details due to a student’s privacy rights. However, referral sources with questions are always encouraged to reach out to the CARE Team with any questions they have about a situation. Resolutions look different for each case
Q. Who is on the CARE TEAM and what are their roles?
A. Please visit www.sunywcc.edu/CARETeam for the most up to date membership.
Q. If a student acts out in class, do I refer them to the CARE Team?
A. Not necessarily. Generally speaking, classroom disturbances are handled by the instructor. However, once the behavior reaches the threshold of Disruptive Conduct, “Unreasonable actions that impair, interfere with, or obstruct the orderly conduct, processes, functions or activities of the College,” an Incident Report Form should be completed (www.sunywcc.edu/incidentreport). As this will likely be referred to the student conduct process, a General Incident Report should be completed. However, there is no wrong-door, and every report, regardless of where it is filed, will be sent to the appropriate office.
Q. I did not know we had a CARE Team. How long have we had one?
A. Following the tragic events at Virginia Tech University in 2007, colleges were asked to form Behavioral Intervention Teams. The primary reason for developing such teams was to improve, coordinate and communicate across college communities in identifying students of concern. In response, WCC formed such a team in 2007. It originally consisted of three members. In 2017, the Behavioral Intervention Team rebranded to become the CARE Team with representatives from the faculty, staff and administration.
Q. Can students attending Extension Centers be referred to the CARE Team?
A. Yes. Our Extension Centers are not versions of Westchester Community College, they are Westchester Community College. Extension Centers offer students all the benefits of the main campus, including direct access to the CARE Team. If you are concerned about a student, you are strongly encouraged to reach out to the CARE Team for support, no matter your location.
Q. Are there educational materials or brochures prepared by the CARE Team?
A. Further information about CARE Team is available at www.sunywcc.edu/CARETeam. The page highlights what the Team does, who is on the CARE Team, provides emails for correspondence and links for reporting incidents.