SAMPLE 4 - CONTINUOUS WORK HISTORY, CHRONOLOGICAL RESUME If you have been promoted within the same company, list the business once. List the job titles and accomplishments below the business name. Look at Barbara’s employment background to see how she successfully organized her employment history to show her progression through the business. Barbara Pace - 585.555.1234 - barb@mail.com - www.linkedin.com/in/barbarapace Career Summary Customer service industry professional with career progression from customer service representative to department manager. Proven accomplishments in service delivery, office management, program planning, project management, policy development and problem resolution. Recipient of multiple Quality Service awards. Strengths - Logistics - Cost control and reduction - Microsoft Office Suite - Staff training and supervision - Customer complaints resolution - Quality and productivity improvement Employment Background USA Mobility (2016-Present) Quality Control/Training Representative (2021-Present) - Promoted due to extensive knowledge of departmental logistics and personnel - Reviewed in-place processes and determined solutions for streamlining effectiveness, resulting in 20% increase in production - Inspect personnel activities to ensure compliance with policies and directives - Assist Training Director in the preparation of numerous documents (budgets, schedules, correspondences and reports) used to train more than 50 newly promoted employees - Act as the Team Leader for the identification and implementation of changes designed to increase the quality and quantity of production; received salary bonus for superior work Senior Representative/Team Leader (2018-2021) Education Personnel Management, USA Mobility Computer Training Classes including database and spreadsheet applications Associate of Arts; Social Sciences, Junior College of Pleasant City, Pleasant City, NY Professional Memberships Customer Service Management Magazine, Subscriber (2016-Present) National Customer Service Association, Chapter Member (2017-Present) 22 - Detected and promoted the need for further employee development and training to help each Customer Service Representative reach the highest possible performance standards - Provided feedback and support concerning customer service procedures to staff of 25 - Implemented interpersonal and communication skills when assisting staff with difficult callers Customer Service Representative (2016-2018) - Continuously exceeded company mandated quota for calls answered and number of calls worked per shift by 10% - Utilized communication and problem-solving skills with clients; awarded “Rookie of the Year” (2017) - Reviewed and resolved discrepancies of approximately 500 documents each week
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