Business Process Management Programs
Process Mapping, Modeling and Analysis
Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Start Date: April 13th, 2021
NEW: Lean Six Sigma Green Belt Certification
Whether you’re an individual striving for career growth, or a business person focused on team engagement and leadership achievements, this certification is geared towards results.
Start Date: April 20th, 2021
NEW: Performance Improvement in Healthcare Series
The COVID-19 pandemic brought unprecedented stress to healthcare providers but also highlighted a critical ongoing challenge: How to treat more patients with fewer resources while simultaneously improving patient satisfaction. Start Date: April 27th, 2021
Performance Improvement Strategies
Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. Start Date: May 12th, 2021
NEW: Process Transformation
Employees are the catalyst for business transformation within their organization or department. Many people have the unique role to make changes that can have an impact on the success of an organization ranging from insights they provide to directions for products, services or processes.
Start Date: June 7th, 2021
Executing Process Improvement Solutions
After months of dedicated work, you and your team have designed a new business process that will leverage emerging technology and superior business acumen to dramatically improve all measures of performance. Now comes the hard part.
Lean Healthcare
The goal of Lean is to eliminate waste in a system so that system can deliver more value to its customers (patients). There’s arguably no industry in which this methodology is more applicable and valuable than in healthcare.
Process Improvement in the Public Sector
In the ongoing challenge for public sector agencies to deliver more services with less budget, process improvement remains a vital tool. However, many generic Six Sigma and process automation programs aren’t able to clear the unique barriers to streamlining public sector processes.
Improve vs. Redesign
How to Register:
Register over the phone using MC, Visa or Discover.
Call 914-606-6830, press 1
You will need the Course # when speaking with a representative.
Monday – Thursday 8:30 a.m. to 7:15 p.m.
Friday 8:30 a.m. to 4:30 p.m. (in summer, 9:00 a.m. – 12:00 noon)
Saturday 9:00 a.m. to 3:30 p.m. (in summer, closed some Saturdays)
For BPM courses, contact:
Jim Irvine, Director of Corporate Education
914-606-6658
james.irvine@sunywcc.edu