Student Success | Spring 2024 1.1 14 ADDITIONAL FEATURES Viking Success features a growing list of additional features that can be customized to better serve your specific student populations. Below is a list of features that are currently being used at SUNY Westchester. If you are interested in learning more about additional features that are not listed below, please contact the Viking Success team. Service Catalog 1. Viking Success includes a centralized directory of the support services that are available to students at SUNY Westchester. It can be found in the navigation menu (indicated by the ≡ icon) and select services may appear on your Viking Success homepage. 2. Service pages can contain basic information about a service including an overview, contact information, hours of operation, and a list of staff. 3. Service pages can also include a self-serve appointment feature, allowing students to schedule appointments directly with a service, program, or provider. Progress Surveys 4. Progress surveys are a way for faculty to provide their students and members of their Success Network with an overview of their performance during key points throughout a semester. 5. When it is launched, faculty will receive an email with a link to the survey and its due date. It will also appear in the Progress Survey tab on the Students page. 6. Based upon a faculty member’s answers to the multiple-choice questionnaire, tracking items will automatically be raised. 7. SUNY Westchester is currently using surveys for target populations of students. Faculty may or may not receive a survey during a semester. 8. A schedule of a semester’s surveys, as well as a best practices sheet, can be found on the resource page. Intake Surveys 9. Intake surveys are a way for incoming students to alert student support services of their potential needs prior to starting classes. 10. Based upon a student’s answer, the corresponding service or program will receive an associated tracking item (usually a referral) for outreach or follow-up, depending on their program.
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