Student Success | Spring 2024 1.1 16 SUPPORT INFORMATION The Viking Success team is available for all support requests. We can also discuss tailoring features to align with your service or program’s specific need. Trainings are also available and can be scheduled as one-on-one or department wide sessions. Resource Page SUNY Westchester’s website features a resource page for Viking Success users with best practices for using the platform on our campus and answers to frequently asked questions. To access the resource page please visit -- http://www.sunywcc.edu/academics/vikingsuccess. Help Center Our technology partners at EAB have created a comprehensive help center to help navigate the nuts and bolts of the platform). You can access it by using the link at the bottom of the resource page. Please Note: The Help Center uses the name “Starfish”. This is the trade name of the base software that Viking Success utilizes. You may hear your colleagues use both the “Starfish” and “Viking Success” interchangeably. Contact the Team For general support and configuration requests: Please email: vikingsuccessteam@sunywcc.edu To schedule a training session: Please visit the resource page and click the Training tab to submit a request. You can also submit a request via the following link: https://forms.office.com/r/T8nwFR3Rxk
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