SAMPLE 7 - GAP IN EMPLOYMENT (MOTHER RETURNING TO THE WORKPLACE), FUNCTIONAL RESUME Jamie has a 2-year gap in employment due to caring for her children. Her resume is in a functional format to highlight her receptionist skills instead of her lapse in employment. Jamie Faye New York, NY · JamieFaye11@mail.com · (347) 856-8888 Summary of Qualifications 10 years of experience working in an office environment. Excellent time management and customer service skills. Effectively assists customers with scheduling appointments, general questions and complaints. Strengths · Time Management · Scheduling · Multi-line Phone · Written and Oral Communication · Mail Distribution Professional Highlights Customer Service Assisted customers by phone, email and personal interaction · Highly skilled in greeting visitors · Answered inquiries regarding appointment times and general information. Forwarded calls to appropriate staff and took detailed messages for unavailable staff · Contacted customers via telephone to remind customers of their scheduled appointments, left messages and rescheduled as appropriate Scheduling Scheduled customers for appointments and follow-up appointments · Checked customers in for their scheduled appointments and updated any outdated customer information in case management system · Provided required paperwork for new customers and ensured all areas of the forms were completed · Entered customer and insurance information into the case management system, timely and accurately · Utilized the scheduling system to appropriately schedule customers for follow-up appointments Clerical Maintained electronic and paper files for each customer · Created a new filing system to improve organization · Entered all new customer information and insurance information · Sorted incoming mail and mailed out correspondence · Managed office equipment, including repairs and ordering office supplies as needed Work History Receptionist, MKK Associates__________________New York, NY Office Assistance, Ken’s Chiropractic LLC ________Bronx, NY Receptionist, NYC ENT ______________________New York, NY Education Associate in Arts, Business Administration Borough of Manhattan Community College 25
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