CHRONOLOGICAL RESUME SAMPLE Professional Profile Over ten years of experience in the Customer Service industry with career progression from customer service representative to department manager. Proven accomplishments in service delivery, office management, program planning, project management, policy development and problem resolution. Recipient of multiple Quality Service awards. Work History USA Mobility Albany, NY 2020 - Present Quality Control / Training Representative • Reviewed in-place processes and determined solutions for streamlining eectiveness, resulting in 20% increase in production • Assisted Training Director in the preparation of numerous documents • Team leader for the identification and implementation of changes designed to increase the quality and quantity of production; received salary bonus for superior work Superior Marketing Rensselaer, NY 2015- 2020 Senior Rep / Team Leader • Identified and promoted the need for further employee development and training in an eort to reach the highest possible performance standards • Provided feedback and support concerning customer service procedures to sta of 25 • Implemented interpersonal and communication skills when assisting sta with dicult callers Advance Telecom Troy, NY 2007 - 2015 Customer Service Representative • Continuously exceeded company mandated quota for calls answered per shift • Utilized communication and problem solving skills with clients • Provided problem resolution for approximately 500 calls each week Education School of Business Albany, NY Associate of Arts in Business Administration Dean’s list for last two semesters 15 Penny Johnson Pleasant City, NY • 555-555-1234• Email Address
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