4 TELL ME ABOUT A TIME WHEN YOU HAD TO WORK UNDER PRESSURE, OR GIVE US AN EXAMPLE OF WHEN YOU HAD TOO MANY THINGS TO DO AND YOU HAD TO PRIORITIZE YOUR TASKS. When the interviewer says, “Give us an example,” this provides you with a hint that the interviewer is expecting you to tell a story that includes details of how your skills and talents enabled you to effectively complete tasks in a work setting. GIVE ME AN EXAMPLE OF WHEN YOU HAD TO RESOLVE A CONFLICT IN THE WORKPLACE. OR CAN YOU RECALL A SITUATION AT YOUR PAST JOB WHEN YOU HAD TO USE YOUR COMMUNICATION SKILLS TO INFLUENCE SOMEONE'S OPINION? Recalling a situation suggests that the interviewer is asking for a story. PREPARING TO ANSWER BEHAVIORAL INTERVIEW QUESTIONS Think of situations that you've had to respond to in previous jobs. Prepare examples of how you solved problems, dealt with a difficult task, and any other memorable accomplishments you have had. A good strategy is to listen to the interview question intently. Identify if the interviewer expects a story that provides evidence that you have the specific skills that are required. Clarify the question if you have any doubts and use the CAR method of response: Challenge / Context, Action and Result. CHALLENGE / CONTEXT This was the situation. ACTION This is what I did (using your skill). RESULT This was the outcome. INTERVIEWS IN DIFFERENT SETTINGS Interviews can be conducted by employers in different formats, using multiple technologies or tools, and in different settings. Regardless of the interview setting, the interviewers are trying to discover if you are the best candidate. To help you prepare for the interview process, ask what the format of the interview will be when you confirm the interview appointment. Knowing what to expect can help you be prepared. DINING INTERVIEWS You should take as much time to prepare for an interview that includes a meal, or takes place in the context of a social setting, as you would for any other type of interview. Even if the conversation is casual, behave professionally because you are still being evaluated. • Avoid messy food items; the goal is to pick easy things to eat so you can answer questions and pay attention to the conversation • Do not smoke or order an alcoholic drink; if the interviewer offers an alcoholic drink, never take more than one • Avoid ordering very expensive or the least expensive food items JOB INTERVIEW OVER THE TELEPHONE Companies may interview you by phone to keep costs down or to accommodate applicants who live far from the company. TYPES OF TELEPHONE INTERVIEWS A SCREENING TELEPHONE INTERVIEW: This type of call may include a series of questions that are asked of every candidate. The questions are usually based on requirements for the position and the answers allow the employer to eliminate candidates who do not meet the qualifications. A HIRING TELEPHONE INTERVIEW: This type of interview is more like a face-to-face interview with a business. Be prepared to have the call last for 30 minutes or more. You will be asked the same kinds of questions you would be asked if you were meeting in person.
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