Coordinator of Student Support Services
Student Support Services assists students by relieving and eliminating personal and familial challenges and hardships that affect their ability to achieve their academic goals. Through the development of individualized success plans, case management, innovative programming, and referrals to a network of providers, Student Support Services improves student wellness and success.
Under the general supervision of the Director of Student Support Services, the Coordinator will be responsible for providing assistance to vulnerable student populations at risk of discontinuing their education because of personal challenges or familial hardships. The Coordinator will primarily be responsible for coordinating programs, services, and workshops that address issues related to student: food scarcity, housing insecurity, loss of employment, transportation challenges, health coverage, legal issues, and other financial/personal difficulties. Through on-going evaluation and advisement/referral meetings, the Coordinator will focus on providing interventions that successfully remedy or alleviate student hardships/challenges and thus support student retention and completion at the college.
This is a grant-funded position effective through January 3, 2021 – June 30, 2021.
DUTIES AND RESPONSIBILITIES:
- Facilitate group and individual student meetings that: assess student needs/hardships, understand student educational/career/personal goals, identify available support networks, provide referrals to college and community resources, and offer on-going advisement/follow-up to improve student well-being and success.
- Coordinate programs for the student body that address student hardships, including, but not limited to: health insurance enrollment, SNAP benefits, legal services, United Way Partnership, on-campus Food Pantry, Emergency Aid Grant program, etc.
- Coordinate the marketing, promotion, and general outreach to the student body of the programs and services overseen by the Director and the Department of Student Support Services.
- Design and implement training programs for members of the faculty/staff/administration to help understand the personal challenges of students, educate students on available college and community resources and how to properly make a referral.
- Track students utilizing services and prepare a report each semester detailing student retention and completion rates.
- Monitor all associated program costs and assists in the development of budgets provided by Westchester Community College, the Westchester Community College Foundation and the Westchester Community College Faculty/Student Association.
- Serve as Case Manager for the Vikings CARE Team, specifically conducting Violence Risk Assessments using NaBITA instruments.
- Assist the Director of Student Support Services with advancing the mission of the Department.
- Attend, present, and represent the office at College events as required.
- Serve on student, divisional, and college-wide committees.
- Value and take part in professional development, research, and assessment initiatives.
- Perform other duties as assigned
Bachelor’s degree and two-years of experience in higher education, preferably at the community college level, or experience in the human services or social work field. This individual must have experience working with vulnerable populations and be familiar with community resources.
Master’s degree in higher education administration, student affairs, counseling, social work or related field. Experience working with case-management models, crisis intervention, and trauma informed responses are preferred.
Email your resume and cover letter to firstname.lastname@example.org
ANTICIPATED POSITION EFFECTIVE: January 3, 2021 – June 30, 2021.
HOURS & COMPENSATION: 28 hours p/week | $34.50 p/hour
DEADLINE FOR APPLICATIONS: Priority will be given to applications received by December 15, 2020. Applications will be accepted until the position is filled.