We provide and support Professional Development and Continuing Education for our Business Community.
- Frontline Employee Development
- Leadership Development
- Business Process Improvement
- Customer Experience
- Information Technology
- Advanced Manufacturing
- Safety & Corporate Compliance
- Microsoft Office Specialist
- Project Management
- Lean Six Sigma
- National Institute for Metalworking Skills (NIMS)
To register, please call 914-606-6830, press 1
RESOURCES FOR BUSINESS AND MANAGEMENT
The Professional Development Center is a great place for you or members of your team to continue their professional development and enhance necessary business skills. SUNY Westchester Community College provides high quality programs with convenient and affordable options for workforce development and continuing education. We offer a variety of training programs which can be customized to your organization’s needs and delivered on your schedule. Flexible options include providing online programs and / or on-site training at your location or the Gateway Center located at our Valhalla campus.
Transforming the Customer Experience
Business Process Management
Change Management & Leadership Development
Supervisory Skills for New Managers
And many others
We also offer professional skills development classes, including:
Essentials of Management
Introduction to Lean Six Sigma
Computer Technologies/Office Productivity
Effective Business Communications
Medical Billing / Medical Coding
And many more
For further information regarding Professional Development Center programs, contact Jim Irvine, Director of Corporate and Continuing Professional Education at 914-606-6658 or email email@example.com or firstname.lastname@example.org or visit www.sunywcc.edu/pdc
BUSINESS PROCESS MANAGEMENT & IMPROVEMENT
Visit our website at www.sunywcc.edu/pdc for details and dates. Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For more details visit our website or contact Jim Irvine at email@example.com
Essentials of Business Process Management: A strategic and tactical look at the world of BPM
BPM encompasses both performance improvement and strategic differentiation. This six-hour, Instructor-led, LIVE virtual seminar, given in three (3) two-hour modules, provides the context for sustainable and impactful BPM success. It is the entry module to the Business Process Management Certificate Series. Business Process Management has emerged as the glue that enables organizations to effectively integrate strategic initiatives, information technology investments and day-to-day operations, thereby enabling sustainable operational excellence.
CE-BUS 2141, March 7, 8, 9, 1:00–3:00 pm, $625. #20535
Process Mapping, Modeling and Analysis: Using Process Analysis to Define and Solve Business Challenges
Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead, they manage tasks. Inefficiency and waste become part of the system; they rob your organization of profits, productivity, and its competitive advantage. Process mapping shows you the way out. 13 CPEs.
CE-BUS 2105, April 4, 5, 11, 12, 1:00–4:30 pm, $1,095. #20537
Performance Improvement Strategies: Using Lean, Six Sigma and Reengineering to Improve Business Results
Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs.
CE-BUS 2112, May 2, 3, 9, 10, 1:00-4:30 pm, $1095. #20538
Discovering and Implementing Innovative Solutions Employees are the catalyst for business transformation within their organization or department. Often times, people rarely realize it or acknowledge it. Many people have the unique role to make changes that can have an impact on the success of an organization ranging from insights they provide to directions for products, services or processes. This seminar will develop your awareness, knowledge and understanding of what process transformation is, how it can help your organization (and your career) and how to approach and navigate process transformation.
CE-BUS 2134, June 6, 7, 13, 14, 1:00–4:30 pm, $1095. #20538
See our complete Business Analysis Series at www.sunywcc.edu/pdc
HEALTHCARE PROCESS MANAGEMENT AND LEAN SIX SIGMA GREEN BELT CERTIFICATION
Visit our website at www.sunywcc.edu/pdc for details and dates.
Six-Day Course and Certification Project
The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs. Call 914-606-6658 for corporate classes.
Process Optimization in Healthcare
How to Serve More Patients and Improve All Measures of Quality
In an environment filled with technological, regulatory and administrative change—and a pandemic—hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs. Call 914-606-6658 for corporate classes.
Improving the Patient Experience: Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores
Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction. 13 CPEs. Call 914-606-6658 for corporate classes.
Data Analytics for Healthcare Leaders Integrating: Statistics & Experience to Drive Your Business Decisions
Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences. Call 914-606-6658 for corporate classes.