Sustaining Operational Excellence – November 1
A 75-MINUTE MANAGEMENT BRIEFING
A Practical Approach to Making Improvement Everyone’s Job Everyday
IT transformations and process reengineering projects are long, arduous and expensive endeavors that can yield dramatic operational improvement. But what happens when the dust clears? Does your organization manage its processes to maintain and extend excellence? Or does “To Be” process documentation go onto the electronic shelf until the next project.
Sustaining operational excellence isn’t about technology; it’s about culture. Your people need the tools and motivation to use processes as the backbone for learning, improving, sharing and managing ongoing performance. Sustaining Operational Excellence explores how to:
- Convert process maps into “living” documents that promote best practices
- Elicit continuous improvement ideas from motivated employees
- Manage process risks and cost controls
- Train new employees and share knowledge throughout the career life cycle
WHO SHOULD ATTEND
You will benefit most from this program if you are a:
- Senior leader
- Manager(s) who need(s) engaged employees to improve performance
- Business analyst
- Business process owner or manager
- Audit professional
- IT leader or systems integrator
- Leader of a BPM or Six Sigma effort or initiative
When / Where
Wednesday, November 1st
8:00 am to 9:15 am
Westchester Community College
75 Grasslands Road
Valhalla, NY 10595
Gateway Center
Davis Auditorium