Corporate Training
To register, please call 914-606-6830, press 1
Spring and Summer 2022
The Professional Development Center is a great place for you or members of your team to continue their professional development and enhance necessary business skills. Westchester Community College provides high quality programs with convenient and affordable options for workforce development and continuing education. We offer a variety of training programs which can be customized to your organization’s needs and delivered on your schedule. Flexible options include providing online programs and/or on-site training at your location or the Gateway Center located at our Valhalla campus.
Programs include:
- Transforming the Customer Experience
- Business Process Management
- Conflict Resolution
- Change Management & Leadership Development
- Supervisory Skills for New Managers
- Essentials of Management
- Introduction to Lean Six Sigma
- Computer Technologies/Office Productivity
- Effective Business Communications
- Medical Billing / Medical Coding
- And many more
For further information regarding the Professional Development Center Contact Jim Irvine, Director of Corporate Education and Continuing Professional Education at 914-606-6658 or email james.irvine@sunywcc.edu or pdc@sunywcc.edu or visit www.sunywcc.edu/pdc
Spring 2022
Performance Improvement Strategies:
Using Lean, Six Sigma & Reengineering to Improve Business Results
Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs.
CE-BUS 2112, 4 T/W, May 3 & 4, 10 & 11, 1:00-4:30 pm. $1,095. #18880
LEAN SIX SIGMA GREEN BELT CERTIFICATION
- Six-Day Course and Certification Project
- The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries.
This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs.
CE-BUS 2133, Spring dates TBD, 9:00 am-4:00 pm. $3,995.
Process Optimization in Healthcare
How to Serve More Patients and Improve All Measures of Quality:
In an environment filled with technological, regulatory and administrative change – and a pandemic – hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs
CE-HCARE 2076, Spring dates TBD, 8:30 am-12:00 noon. $1,095.
Improving the Patient Experience:
Best Practices for Improving Patient / Family Satisfaction and HCAHPS Scores
Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction. 13 CPEs
CE-HCARE 2077, Spring dates TBD, 8:30 am-12:00 noon. $1,095.
Data Analytics for Healthcare Leaders Integrating
Statistics & Experience to Drive Your Business Decisions:
Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences.
CE-HCARE 2078, Spring dates TBD, 8:30 am -12:00 noon. $1,095.
Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For more details and complete list, visit our website at www.sunywcc.edu/bpm OR contact Jim Irvine at james.irvine@sunywcc.edu for dates.
Business Analysis—Driving Business Success
Driven by the rise of complexity and uncertainty in today’s world, business analysis is key to enabling change that drives project and business success. Business Analyst is one of the fastest growing roles in the business and IT world. BA practitioners are poised to have a dramatic impact on organization’s ability to create more responsive business models and optimize innovation and automation projects.
Foundations of Business Analysis
Interested in solving business problems? If you are considering a career in business analysis or if you are a business analyst already and want to upgrade your skills to be ready for the next step, this course is for you. You will learn the fundamentals of business analysis, the art and science of assessing needs and delivering solutions that work for stakeholders and customers.
12 CPEs CE-BUS 2128, 2 T/W, Mar. 15 & 16, 8:30 am-4:00 pm. $1,095. #18881
Requirements Analysis & Design Definition
The ultimate objective of a business analysis, process improvement or information technology project is to improve business results. This seminar will present proven approaches to analyzing current conditions, business needs and technology enablers. Verification and validation techniques will be used to assure proposed solutions meet the needs of users and customers. 12 CPEs
CE-BUS 2131, 2 T/W, May 10 & 11, 8:30 am-4:00 pm. $1,095. #18882
See our complete BA Series at www.sunywcc.edu/pdc
Mastering Student Debt
Student debt is crushing the American Dream. Last year, student debt in the US surpassed $1 Trillion, and for the first time, exceeded the total amount of credit card debt. Minimize the financial impact of student loans! Learn the different types of repayment options, income driven loan forgiveness payments and public loan forgiveness programs. Take control of your finances NOW! This course is taught by a CSLP—Certified Student Loan Professional. B Yam.
CE-FIN 2079, Thurs., Apr. 21-May 12, 6:00-7:30 pm, $145. B Yam. #18884
Coaching for Performance Improvement
Coaching is not simply a best practice—it is essential to fostering employee and organizational development for maximum results. As a supervisor, manager, team lead or someone aspiring to these, you play a significant role in supporting and guiding this development toward optimizing performance. Learn the processes and best practices to be an effective coach to advance staff development and increase levels of performance for your department and organization.
CE-BUS 2122, 4 T/Th, April 12- 21, 6:00-8:00 pm, Room TBD, $225. #18760
Conflict Resolution in the Workplace
Every workplace has conflict. Participants will learn the different types of conflict and the process to diagnose, understand and resolve these conflicts. Learning how to handle disputes and conflict effectively is a necessary skill for anyone both personally and professionally.
CE-BUS 2123, 2 T/W, May 3 & 4, 6:00-8:00 pm. $99. #18761
Effective Communication—From Ordinary to an Extraordinary Business
How you communicate to others, especially your staff and clients can make all the difference in growing your practice. Most business professionals listen to respond versus to relate and understand others. Communication that is clear and specific free from assumption and speculation leads to better results long term. Higher engagement is the key to growth while being productive and efficient.
CE-BUS 2135, 1 Wed., May 18, 6:00-8:00 pm. $49. #18762
COMPUTER SKILLS FOR NURSING AND HEALTHCARE
MS Excel for Healthcare Risk Management
Over the last several years, the Healthcare Risk Management profession has rapidly expanded in both scope and complexity. Because of this expansion, Healthcare Risk Management professionals must now master the technical skills necessary to manage a vast quantity of administrative, clinical and financial information.
CE-COMP 2248, 3 Wed., Apr. 27-May 11, 6:00-8:00 pm. $125. #18876
MS Excel for Healthcare Informatics
This course teaches healthcare professionals and their support staff how to effectively use Microsoft Excel for analyzing clinical, administrative and financial information. All exercises and examples have been developed by healthcare professionals using real-world scenarios and were created using data from hospitals, long-term care facilities, clinics, rehabilitation centers, ambulatory surgical centers and other healthcare settings.
CE-COMP 2249, 3 Thurs., Apr. 28-May 12, 6:00-8:00 pm. $125. #18877
Red Hat Linux System Administration I
Red Hat System Administration I (RH124) equips you with Linux® administration “survival skills” by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. This path continues with the follow-on course, Red Hat System Administration II (RH134).
CE-COMP 2231, Tues., Feb. 8-Apr. 14, 6:00-8:00 pm. $2,400. #18920
Managing Change and Transformation
2020-21 has brought about an unprecedented rate of change not only for US businesses but businesses across the globe. This course will provide a framework to enable organizations to support their customers and protect their business, while laying the seeds for future growth and success. Participants interested or involved in change management and transformation will gain insight into the process and learn strategies to collaborate and solve complex issues.
CE-BUS 2126, 10 Tues., Mar. 1- May 3, 7:00-8:30 pm. $295. #18765
Math for Big Data using Excel
If you are new to data analysis, then you will need to understand what data is, particularly Big Data, and how to describe data by categorizing it, summarizing it, and visualizing it. Learn to calculate summary statistics with Excel math functions, select data-appropriate graphics and create summary tables. Then explore inferential statistics with correlation and regression and use these tools for forecasting and predictions. This course is designed for the Excel user, from beginner to advanced, who is interested in enhancing their Big Data analytic tools, methods, and skills. The focus is on Excel math tools for data analysis such as measures of central tendency and dispersion. Visualizations for Big Data including histograms are explored, as well as relationships between two data sets and making predictions.
CE-COMP 2236, 4 M/W, Apr. 4-13, 6:00-9:00 pm. $310. #18583
Foundations of Lean Six Sigma:
A Yellow Belt Equivalent
This course will pick up where the White Belt training left off. Participants will go deeper into the philosophy of establishing an organizational quality mind-set, leveraging metrics to solve difficult business problems, and each phase of a Lean Six Sigma project including basic statistical analysis. Successfully completing this course will position participants to enter a formal Green Belt program through an accredited certification program.
CE-BUS 2125, 5 Sat., Apr. 23-May 21, 11, 9:00-11:00 am. $249. #18764
Summer 2022
Resources for Business and Management
The Professional Development Center is a great place for you or members of your team to continue their professional development and enhance valuable business skills. Westchester Community College provides high quality programs with convenient and affordable options for workforce development and continuing education. We offer a variety of training programs which can be customized to your organization’s needs and delivered on your schedule. Flexible options include providing online programs and/or on-site training at your location or the Gateway Center located at our Valhalla campus.
Programs include:
Transforming the Customer Experience
Business Process Management
Conflict Resolution
Change Management & Leadership Development
Supervisory Skills for New Managers
And many others
We also offer professional skills development classes, including:
Essentials of Management
Introduction to Lean Six Sigma
Computer Technologies/Office Productivity
Effective Business Communications
Medical Billing / Medical Coding
And many more
For further information regarding Professional Development Center programs,contact Jim Irvine, Director of Corporate and Continuing Professional Education at 914-606-6658 or email james.irvine@sunywcc.edu or pdc@sunywcc.edu or visit www.sunywcc.edu/pdc
BUSINESS PROCESS MANAGEMENT & IMPROVEMENT
Visit our website at www.sunywcc.edu/pdc for details and dates. Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For more details visit our website or contact Jim Irvine at james.irvine@sunywcc.edu
Process Mapping, Modeling and Analysis: Using Process Analysis to Define and Solve Business Challenges
Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead, they manage tasks. Inefficiency and waste become part of the system; they rob your organization of profits, productivity, and its competitive advantage. Process mapping shows you the way out. 13 CPEs.
Performance Improvement Strategies: Using Lean, Six Sigma and Reengineering to Improve Business Results
Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs.
LEAN SIX SIGMA GREEN BELT CERTIFICATION
Visit our website at www.sunywcc.edu/pdc for details and dates.
Six-Day Course and Certification Project. The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries.
This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs.
Process Optimization in Healthcare: How to Serve More Patients and Improve All Measures of Quality
In an environment filled with technological, regulatory and administrative change–and a pandemic–hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs
Improving the Patient Experience: Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores
Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction. 13 CPEs
Data Analytics for Healthcare Leaders Integrating: Statistics & Experience to Drive Your Business Decisions
Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences.
BUSINESS ANALYSIS—DRIVING BUSINESS SUCCESS
Visit our website at www.sunywcc.edu/pdc for details and dates.
See our complete BA Series at www.sunywcc.edu/continuing-ed/pdc/business-analysis-certificate-program/
Driven by the rise of complexity and uncertainty in today’s world, business analysis is key to enabling change that drives project and business success. Business Analyst is one of the fastest growing roles in the business and IT world. BA practitioners are poised to have a dramatic impact on organization’s ability to create more responsive business models and optimize innovation and automation projects.
Foundations of Business Analysis:
Interested in solving business problems? If you are considering a career in business analysis or if you are a business analyst already and want to upgrade your skills to be ready for the next step, this course is for you. You will learn the fundamentals of business analysis, the art and science of assessing needs and delivering solutions that work for stakeholders and customers. 12 CPEs
Requirements Analysis & Design Definition:
The ultimate objective of a business analysis, process improvement or information technology project is to improve business results. This seminar will present proven approaches to analyzing current conditions, business needs and technology enablers. Verification and validation techniques will be used to assure proposed solutions meet the needs of users and customers. 12 CPEs
Coaching For Performance Improvement
Coaching is not simply a best practice—it is essential to fostering employee and organizational development for maximum results. As a supervisor, manager, team lead or someone aspiring to these, you play a significant role in supporting and guiding this development toward optimizing performance. Learn the processes and best practices to be an effective coach to advance staff development and increase levels of performance for your department and organization. Visit our website at www.sunywcc.edu/pdc for details and dates.
Conflict Resolution in the Workplace
Every workplace has conflict. Participants will learn the different types of conflict and the process to diagnose, understand and resolve these conflicts. Learning how to handle disputes and conflict effectively is a necessary skill for anyone both personally and professionally.
COMPUTER SKILLS FOR NURSING AND HEALTHCARE
Visit our website at www.sunywcc.edu/pdc for details and dates.
MS Excel for Nursing
This course teaches Nursing professionals and Nursing support staff how to effectively use Microsoft Excel for analyzing clinical, administrative and financial information. All exercises and examples have been developed by Nursing professionals using real-world scenarios and were created using data from hospitals, long-term care facilities, clinics, rehabilitation centers, ambulatory surgical centers and other healthcare settings.
MS PowerPoint for Nursing
This course teaches Nursing professionals and Nursing support staff how to make the most effective use of Microsoft Power Point for presenting clinical, administrative and financial data in a clear and concise manner. All presentations and examples have been developed by nursing professionals using real-world scenarios and were created using data from hospitals, long-term care facilities, clinics, rehabilitation centers, ambulatory surgical centers and other healthcare settings.
MS Excel for Healthcare Risk Management
Over the last several years, the Healthcare Risk Management profession has rapidly expanded in both scope and complexity. Because of this expansion, Healthcare Risk Management professionals must now master the technical skills necessary to manage a vast quantity of administrative, clinical and financial information.
MS Excel for Healthcare Informatics
This course teaches healthcare professionals and their support staff how to effectively use Microsoft Excel for analyzing clinical, administrative and financial information. All exercises and examples have been developed by healthcare professionals using real-world scenarios and were created using data from hospitals, long-term care facilities, clinics, rehabilitation centers, ambulatory surgical centers and other healthcare settings.
Red Hat Linux System Administration I
Red Hat System Administration I (RH124) equips you with Linux® administration “survival skills” by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. This path continues with the follow-on course, Red Hat System Administration II (RH134).
Lean Six Sigma for Beginners
This course is perfectly suited for individuals, including experienced business professionals interested in learning about the concepts organizational quality mind-set, leveraging metrics to solve difficult business problems, and each phase of a Lean Six Sigma project including basic statistical analysis. Successfully completing this course will position participants to enter a formal Green Belt program through an accredited certification program.