With guidance from state and local health officials to help mitigate the spread of the coronavirus, there are no in-person student services available and the campus has been closed. Rest assured, that Westchester Community College professionals are remotely working to continue to give you the quality educational experience you expect and deserve! As you scroll down through this page, you will find the links to resources that can help you get the most of your virtual classes. Please do not hesitate to email us at email@example.com if you have any questions or need additional information. Remember, we are here for you.
- For Grading Options Spring 2020 in pdf format, click here.
- For a comprehensive list of student services, support services, support & programming, click here.
Online Learning Resources
- Academic Support
- Academic Counseling
- Disability Services
- Emergency Student Fund
- Financial Aid
- Personal Counseling
- Testing Center
Q: What do I do if I need a tutor?
A: Students will be able to access the Academic Support Center tutorial services remotely via our ASKATUTOR service Monday - Friday, 9:00 a.m. - 5:00 p.m. For more information visit https://www.sunywcc.edu/academics/asc/ask-a-tutor/
In addition, Westchester Community College offers FREE online tutoring for students who are enrolled in the courses that are supported by the Academic Support Center through NetTutor. NetTutor will be offering tutorial support around the Academic Support Center hours of operation. For more information and to create an account visit https://www.sunywcc.edu/academics/asc/nettutor-online-tutoring/
Q. What if I need student services?
A. The main campus and all extension centers are closed until further notice, but we have many services available online and via phone. For the latest updates on our services please visit the web page of the service you need and they will have their contact information readily available.
Q: Are there any eTextbooks available?
eBooks are offered through our website, sunywcc.bncollege.com.
Borrowing Textbooks from VitalSource https://researchguides.sunywcc.edu/VitalSource
For help navigating eTextbook platforms, or to find a book not listed, visit: https://answers.sunywcc.edu/index.php
Q: How can I purchase and pickup the textbooks for my class?
Bursar and Financial Aid
Q: When will Financial Aid Refunds be sent?
Q: How can I receive Academic Counseling?
Q. Are classes canceled?
Q. How long will classes take place online instead of in person?
A. With continued guidance from local health officials and to mitigate risk of the spread of coronavuris (COVID-19), all summer classes will be offered on-line and via remote learning. Click here to register for Summer classes. Classes start as soon as May 12 and run throughout the summer.
Registration for summer and fall credit courses is ongoing.
All summer English as a Second Language (ESL) classes will be delivered remotely.
All summer noncredit courses will be delivered remotely. Registration for all summer noncredit courses is ongoing
Q: I don't want to take online classes, can I get a refund?
A: Westchester Community College remains operational with remote and other digital alternative learning methods and support services through the coronavirus (COVID-19) related interruption. The college is continuing to deliver its educational commitment to students. Resources are being utilized on an unprecedented scale as the college continues to meet student needs. Therefore, the college will not issue tuition refunds, partial or otherwise, due to the change in delivery/mode of instruction in response to the coronavirus (COVID-19) pandemic.
Q: What if I tested positive for coronavirus (COVID-19) and could not continue with my coursework?
A: Students who tested positive, became ill due to COVID-19, and were impacted so severely as to not be able to finish their course work may request a medical tuition appeal.
The student will follow the same guidelines outlined in the medical tuition appeal policy.
The student must provide a letter from their Health Care Provider (medical doctor or county health department) that must include a positive test result for COVID-19, dates of the symptoms and its effect on the student’s ability to attend classes remotely.
Q: Is Commencement still happening?
A: The college has postponed Commencement from May 14, 2020 until December 22, 2020. All August 2019, December 2019, May 2020, August 2020, and December 2020 graduates will be invited to the Commencement ceremony on December 22, 2020.
Q: Are librarians available to help?
Ask A Librarian provides live, online Chat reference during Spring semester hours:
Monday – Thursday: 8:00 a.m. – 9:30 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m.– 5:00 p.m.
Sunday: 1:00 p.m. – 5:00 p.m.
After-hours, students may still send a message to firstname.lastname@example.org or text to 914-861-3315, and receive help the next morning.
Q: What if I need materials from the library?
Videos on a range of subjects--including health, trade & technical, literature and drama, and social sciences--are available through Films on Demand.
Full-length feature films (selected by WCC instructors) may be linked to on Swank Digital Campus.
Films on these platforms may be embedded and are available to the entire campus community.
Q: What if my books are overdue?
Q: What if I can’t find what I need?
Q: What if I need a Reserve Textbook? Are there online alternatives?
There are two sources for free e-textbooks available on a temporary basis. You must use your school e-mail address to register and limits on the numbers of textbooks you may download are in place.
- Redshelf https://www.about.redshelf.com/redshelfresponds
- Vital Source https://bookshelf.vitalsource.com/#/user/registration
Q. What happens if I don’t have home internet access?
A. We understand the accessibility issues you may have by transitioning to online courses.
If you have a smartphone, Blackboard offers a mobile app you can download for free from the app store and is supported on devices that are running iOS 9.0+, Android 4.2+ and Windows 10+.
Here are some companies that are offering free service to students during this crisis.
- ALTICE - internet providers Suddenlink and Optimum are offering 60 days of free internet service for households with K–12 or college students. To sign up, call 1-866-200-9522 if you live in an area with Optimum internet service, or call 1-888-633-0030 if you live in an area with Suddenlink internet service.
- NETZERO - Free Dial-up to 10 hours a month call 1-800-638-9376
- SPRINT and T-MOBILE - Offering unlimited data for 60 days (if already a customer with a limited data plan) Contact your provider for details.
Q. Do you offer support for online learning?
SUPPORT HOURS:Monday - Friday: 7:00 a.m. - 12:00 a.m. EST
Saturday: 10:00 a.m. - 5:00 p.m. EST
Sunday: 1:00 p.m. - 9:00 p.m. EST
Q. How can I access my class when it resumes online?
Q. I’m not comfortable with online classes, are there any other options for me?
Q: When does Summer/Fall registration open?
Student Support Services
Q. Can I still access the Food Pantry?
Q: Is placement testing still available?
Q. Are events canceled?
Q. Will canceled events be rescheduled?
Q. How are decisions made to cancel events?
Comprehensive list of student services, support services, support & programming
|Services for Students|
|Function (A-Z)||Service(s) Offered||Contact Information|
|Academic Counseling||Meet with an academic counselor to create a course schedule for Summer or Fall 2020, to get support, or talk through academic challenges/issues.||Center for Academic Counseling and Student Success.
|Case Managed Support for Students||Many students at WCC are provided case managed support.||Faculty, please respond to surveys through Viking Success Network. A counselor or program navigator is on the side to intervene and assist students|
|Career Counseling||Meet with a career counselor to create goals and to explore career pathways||Center for Academic Counseling and Student Success
|Disabilities (Students with)||Obtain information on submitting disability documentation, receiving accommodations and disability related services||Office of Disabilities Services
|Ebooks||VitalSource helps support students who have lost access to course materials due to remote learning||Visit:
|Financial Coaching||One-on-one coaching to address current money challenges: Managing a budget, dealing with income loss, managing debt, building credit, and seeking employment.||Money Smart Forum Financial Coaching
|Financing Your Education||Help filling out FAFSA and TAP forms Scholarship information||Office of Student Financial Assistance
|Food, Housing, Health & Other Insecurities||Obtain assistance through confidential online tele-conferencing for financial hardships, housing/resource insecurity||Student Support Services
|Health Counseling||Students can access the nurses in Health Services for health education, referrals and counseling.
Current and former students can obtain electronic copies of their immunization records by emailing the Health Services Office email.
New and returning Allied Health students can obtain guidance for medical clearances for admission to clinical sites.
|Internet Access||Companies are offering free internet access to students||NETZERO
Free Dial-up to 10 hours a month call 1-800-638-9376COMCAST
Offering free Xfinity WiFi (Apply via online form.) https://www.xfinity.com/studentCHARTER (SPECTRUM)
Free Wifi for students 60 days (Call to apply) 1-844-488-8395. Installation fees will be waived for new student households. https://corporate.charter.com/newsroom/charter-to-offer-free-access-to-spectrum-broadband-and-wifi-for-60-days-for-new-K12-and-college-student-households-and-moreSPRINT and T-MOBILE
Offering unlimited data for 60 days (if already a customer with a limited data plan) Contact your provider for details.OPTIMUM
offering Altice Advantage Internet free for 60 days, where available, to any household in our service area that has a student in K-12 and/or college. This special Optimum service is for students who are displaced due to school closures and who don’t have Internet access at home. After your first 60 free days of Internet service expires, those affected can either cancel the service or keep it as a regular paying Altice Advantage Internet customer at the low rate of only $14.99 per month, with no annual contract and free equipment. Call 866.200.9522 to sign up today, or visit AlticeAdvantageInternet.com to learn more.
|Laptops Available for Loan||Laptops are available for loan to students who do not have one and cannot afford to buy one||Complete|
|Library Services||Ask a Librarian live chat service, one-on-one research consultations with students, answers to eTextbook questions, 24×7 access to online resources.
Assistance Locating Textbooks and other Materials
After-hours, students may still send a message to
|Mental Health Counseling and Support||Continue regularly scheduled appointment or request a new appointment with a Personal Counselor over video conferencing (tele-counseling)||Personal Counseling Office
|Opportunities to Connect with Students||Virtual activities and opportunities to connect with other students and staff||Office of Student Involvement and Department of Athletics|
|Registration & Transcript Assistance||Obtain general registration and FERPA information, request transcripts and enrollment verifications||Office of the Registrar
|Student Conduct||Community members will still be able to file reports alleging violations to the Student Code of Conduct. All investigations, adjudications, and appeals will be moved to a virtual environment as well.||Office of Student Life|
|Students of Concern Case Management||Community members will still be able to file reports of concerning student behavior. Follow up meetings, assessments, and meetings of the CARE Team will move to a virtual environment.||Office of Student Life|
|Title IX||Community members will still be able to file reports of sexual misconduct/assault. Follow up meetings with reporting individuals to discuss available next steps and accommodations/resources/support will be available through confidential online tele-conferencing. All investigations will move to a virtual environment as well.||Office of Student Life|
|Transfer Counseling||Meet with a transfer counselor to create goals and to explore transfer pathways||Center for Academic Counseling and Student Success.