Table of Contents
1
32
Guide to Ordering Official Transcripts
Overview
4
How it works
4
Create an account
5
Order your transcript
7
Track your transcript
12
Transcript statuses
13
Account settings
14
Add email addresses and/or merge accounts
15
Add email addresses
15
Merge multiple accounts
16
The Common App
18
Payment and refunds
19
Refund policy
19
Parent/guardian accounts
20
What is a Parent/guardian account?
20
Add a child to a parent/guardian account
20
Order a transcript for a child
20
Store a copy of your transcript in your account
21
Share your credentials (dubbed ‘Parchment’)
22
What is a Parchment?
22
What can I do with my Parchment?
22
Share on LinkedIn
24
Share on Facebook
24
Email your Parchment
25
FERPA
27
FAQs
28
My transcript has not been received.
28
How do I add another school?
28
How do I remove a school?
29
Can I have my own account if I’m under 18?
29
I accidentally entered the wrong address. What should I do?
29
How do I make changes to my account (email address, home address, etc)?
29
The information on my transcript is incorrect. What should I do?
29
What if my transcript is not available electronically?
29
How do I send a paper transcript if I only see an option to send electronically?
30
How do I send my transcript to a particular individual at the college I am applying to?
30
Please explain the private/public switch in the Credential/Parchment section.
30
What information appears on my Parchment?
30
I selected overnight/FedEx delivery but my order has not been received yet.
30
How does the delivery of electronic transcripts work?
30
I received an email that said the recipient did not confirm the download.
31
Contact information
32
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