Guide to Ordering Official Transcripts

parchment.com Parchment Guide to Ordering Transcripts 28 FAQs MY TRANSCRIPT HAS NOT BEEN RECEIVED. Log in to Parchment.com and click Orders . This shows you the status of your order. Go to the Transcript Status section for full details on what the transcript statuses mean. If the transcript status says that the transcript should have been received, confirm that the destination was correct . You will see the destination on the Order History screen. For security purposes, we can only resend your transcript to the destination provided during the initial request. • If the destination is incorrect , go to the Incorrect Address FAQ. • If the destination is correct and you ordered an electronic transcript : -- Ask the receiver to check their spam folder if you manually entered their email address when you placed the order. -- If you selected the destination when it appeared in the list, the receiver can search for your transcript using your Document ID number, which is a unique number that we give to each document order. You will find this number on the Order History screen. -- If you still can’t locate your transcript, email us and give us the details so we can make sure your transcript gets to its destination. • If the destination is correct and you ordered a printed transcript : -- We cannot track printed transcripts once they leave our facility except for overnight/FedEx shipments. For information on overnight/FedEx orders, go to the FedEx FAQ . -- If your transcript did not reach its destination within a reasonable amount of time, we will send your transcript again one time free of charge. Institutions can take 4-6 weeks to process incoming transcripts and make the necessary entries in their computer systems. During this time, they may not be able to confirm that they received your transcript. We will resend your transcript four weeks after the first time it was mailed. To request a transcript resend, Or email us and give us the details. HOW DO I ADD ANOTHER SCHOOL? To add another school to your account: 1. Log in to Parchment.com . 2. Click Add Another School or Organization . 3. Go to the Add a school section.