Guide to Ordering Official Transcripts

parchment.com Parchment Guide to Ordering Transcripts 13 Transcript statuses These are some of the statuses you may see when you track your order . You won’t see all of these because some are specifically for electronic transcripts and some for paper transcripts. Status What this means Troubleshooting Order sub- mitted to school Your school has received your order. They now need to approve it and confirm the transcript is in our system so that we can send it (or they may choose to print it them- selves). If your order has been in this status for more than two days , you should contact your school to let them know that you’ve submitted your order and you are now waiting for them to process it. On hold Your school placed your order on hold. You would have received an email explaining why . Contact your school to resolve. Available for download Your electronic transcript has been delivered but the recipient has not downloaded it yet. • If you sent your transcript directly to an email address and the recipient says they do not have it, have them check their Spam. They should have received an email with instructions telling them how to download the transcript. We can resend this email if necessary. • If you sent your transcript to an in-network school (so when you placed your order, you did not enter the school’s email address, but instead selected the name of the school when it appeared) and the school says they do not have it, you should tell them to check their Parchment Inbox. Download confirmed Your electronic transcript has been downloaded by the recipient. If your transcript was sent to an in-network school (so when you placed your order, you did not enter the school’s email address, but instead selected the name of the school when it appeared) and the school says they do not have it, give them your DID#, which you can find in your Order History. They can then go into their History , enter your DID#, and search for your transcript. Shipped We or your school mailed your transcript. If you read the informa- tion on the Order History screen, you will see who shipped your transcript. • If your school sent the transcript , you will need to con- tact them if it was not received at its destination. • If Parchment sent the transcript and it was not re- ceived at its destination, remember that First Class mail can take 7-10 days to be delivered. Also, if you sent it to a school, they do not always process tran- scripts immediately. If you have waited a reasonable amount of time, we will resend the transcript one time free of charge. For security purposes, we can only resend the transcript to the destination you originally provided. • FedEx does not deliver on Saturday or Sunday.