3 CORPORATE TRAINING RESOURCES FOR BUSINESS AND MANAGEMENT The Professional Development Center is a great place for you or members of your team to continue their professional development and enhance necessary business skills. SUNY Westchester Community College provides high quality programs with convenient and affordable options for workforce development and continuing education. We offer a variety of training programs which can be customized to your organization’s needs and delivered on your schedule. Flexible options include providing online programs and / or on-site training at your location or the Gateway Center located at our Valhalla campus. PROGRAMS INCLUDE: Transforming the Customer Experience Business Process Management Conflict Resolution Change Management & Leadership Development Supervisory Skills for New Managers And many others WE ALSO OFFER PROFESSIONAL SKILLS DEVELOPMENT CLASSES, INCLUDING: Essentials of Management Introduction to Lean Six Sigma Computer Technologies/Office Productivity Effective Business Communications Medical Billing / Medical Coding And many more For further information regarding Professional Development Center programs, contact Jim Irvine, Director of Corporate and Continuing Professional Education at 914-606-6658 or email james.irvine@sunywcc.edu or pdc@sunywcc.edu or visit www.sunywcc.edu/pdc BUSINESS PROCESS MANAGEMENT & IMPROVEMENT Visit our website at www.sunywcc.edu/pdc for details and dates. Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For more details visit our website or contact Jim Irvine at james.irvine@sunywcc.edu REMOTE Essentials of Business Process Management: A strategic and tactical look at the world of BPM BPM encompasses both performance improvement and strategic differentiation. This six-hour, Instructor-led, LIVE virtual seminar, given in three (3) two-hour modules, provides the context for sustainable and impactful BPM success. It is the entry module to the Business Process Management Certificate Series. Business Process Management has emerged as the glue that enables organizations to effectively integrate strategic initiatives, information technology investments and day-to-day operations, thereby enabling sustainable operational excellence. Call for dates or corporate training. REMOTE Process Mapping, Modeling and Analysis: Using Process Analysis to Define and Solve Business Challenges Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead, they manage tasks. Inefficiency and waste become part of the system; they rob your organization of profits, productivity, and its competitive advantage. Process mapping shows you the way out. 13 CPEs. Call for dates or corporate training. LEAN SIX SIGMA GREEN BELT CERTIFICATION Visit our website at www.sunywcc.edu/pdc for details and dates. Six-Day Course and Certification Project The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs. Call 914-606-6658 for corporate classes. HEALTHCARE PROCESS MANAGEMENT Process Optimization in Healthcare Improving the Patient Experience: Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores Data Analytics for Healthcare Leaders Integrating: Statistics & Experience to Drive Your Business Decisions For more information see page 9 or call 914-606-6658 for corporate classes. Methods of Instruction: REMOTE Students and instructors report virtually to classes on the designated days, dates, and times they are scheduled for. HYBRID Combination of remote and in-person instruction. You will meet virtually and in-person on scheduled days. ONLINE Students work on assignments and view content at their own pace online for the duration of the course. IN-PERSON Students and instructors meet in-person on the designated days, dates, and times they are scheduled for. Textbook Required
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