Workforce Development and Community Education: Spring 2023

Visit us online at | 22 CAREER & WORKFORCE TRAINING REMOTE Process Mapping, Modeling and Analysis: Using Process Analysis to Define and Solve Business Challenges Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead, they manage tasks. Inefficiency and waste become part of the system; they rob your organization of profits, productivity, and its competitive advantage. Process mapping shows you the way out. 13 CPEs. CE-BUS 2105, April 4, 5, 11, 12, 1:00–4:30 pm, $1,095. #20537 REMOTE Performance Improvement Strategies: Using Lean, Six Sigma and Reengineering to Improve Business Results Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs. CE-BUS 2112, May 2, 3, 9, 10, 1:00-4:30 pm, $1095. #20538 REMOTE Process Transformation Discovering and Implementing Innovative Solutions Employees are the catalyst for business transformation within their organization or department. Often times, people rarely realize it or acknowledge it. Many people have the unique role to make changes that can have an impact on the success of an organization ranging from insights they provide to directions for products, services or processes. This seminar will develop your awareness, knowledge and understanding of what process transformation is, how it can help your organization (and your career) and how to approach and navigate process transformation. CE-BUS 2134, June 6, 7, 13, 14, 1:00–4:30 pm, $1095. #20538 See our complete Business Analysis Series at HEALTHCARE PROCESS MANAGEMENT AND LEAN SIX SIGMA GREEN BELT CERTIFICATION Visit our website at for details and dates. Six-Day Course and Certification Project The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs. Call 914-606-6658 for corporate classes. Process Optimization in Healthcare How to Serve More Patients and Improve All Measures of Quality In an environment filled with technological, regulatory and administrative change—and a pandemic—hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs. Call 914-606-6658 for corporate classes. Improving the Patient Experience: Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction. 13 CPEs. Call 914-606-6658 for corporate classes. Data Analytics for Healthcare Leaders Integrating: Statistics & Experience to Drive Your Business Decisions Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences. Call 914-606-6658 for corporate classes.