23 | COVID-19 vaccination requirements for in-person classes at www.sunywcc.edu/wdce-vax HEALTHCARE PROCESS MANAGEMENT AND LEAN SIX SIGMA GREEN BELT CERTIFICATION Visit our website at www.sunywcc.edu/pdc for details and dates. Six-Day Course and Certification Project The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs. Call 914-606-6658 for corporate classes. Process Optimization in Healthcare How to Serve More Patients and Improve All Measures of Quality In an environment filled with technological, regulatory and administrative change—and a pandemic—hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs. Call 914-606-6658 for corporate classes. Improving the Patient Experience: Best Practices for Improving Patient/Family Satisfaction and HCAHPS Scores Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction. 13 CPEs. Call 914-606-6658 for corporate classes. Data Analytics for Healthcare Leaders Integrating: Statistics & Experience to Drive Your Business Decisions Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences. Call 914-606-6658 for corporate classes. BUSINESS ANALYSIS—DRIVING BUSINESS SUCCESS Visit our website at www.sunywcc.edu/pdc for details and dates. See our complete BA Series at www.sunywcc.edu/ba-cert Driven by the rise of complexity and uncertainty in today’s world, business analysis is key to enabling change that drives project and business success. Business Analyst is one of the fastest growing roles in the business and IT world. BA practitioners are poised to have a dramatic impact on organization’s ability to create more responsive business models and optimize innovation and automation projects. REMOTE Foundations of Business Analysis: Interested in solving business problems? If you are considering a career in business analysis or if you are a business analyst already and want to upgrade your skills to be ready for the next step, this course is for you. You will learn the fundamentals of business analysis, the art and science of assessing needs and delivering solutions that work for stakeholders and customers. 12 CPEs CE-BUS 2128, Sept., 20 & 21, 8:30 am-4:00 pm, $1095. #90471 REMOTE Requirements Analysis & Design Definition: The ultimate objective of a business analysis, process improvement or information technology project is to improve business results. This seminar will present proven approaches to analyzing current conditions, business needs and technology enablers. Verification and validation techniques will be used to assure proposed solutions meet the needs of users and customers. 12 CPEs CE-BUS 2131, Nov., 8 & 9, 8:30 am-4:00 pm, $1095. #90473 REMOTE Solution Deployment & Evaluation Creating an elegant, business-focused technology or process improvement solution is a worthy accomplishment: assuring that the solution is properly implemented and generates value on an ongoing basis is equally important. The skills and knowledge delivered in Solution Deployment and Evaluation help assure that mission-critical solutions live up to their potential. 12 CPEs CE-BUS 2132, Dec., 6 & 7, 8:30 am-4:00 pm, $1095. #90474 REMOTE Eliciting & Documenting Requirements The Business Analyst has been described as the person who bridges the divide between IT departments and the business organizations they support. Nothing is more important than making the most of human contact between these two interdependent groups. This seminar discusses several useful approaches to gathering requirements, focusing on the facilitation of collaborative sessions and the clear translation of business needs into requirements. 12 CPEs. CE-BUS 2129, Oct. 11 & 12, 8:30 am-4:00 pm, $1095. #90472 Textbook Required
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