Visit us online at www.sunywcc.edu/wdce | 22 CAREER & WORKFORCE TRAINING Displaced Homemakers/Project Transition Office Technology Training Program for Career Re-Entry This intensive remote program provides qualified displaced homemakers the opportunity to learn current, marketable skills to return to the workforce. There is no cost to eligible participants (single parents, widowed, disabled spouse, divorced, separated, unemployed spouse). All applicants must be unemployed or underemployed and must provide proof of Displaced Homemaker status according to NYS Department of Labor guidelines. LEARN CURRENT COMPUTER SKILLS: Microsoft Word Microsoft Excel Microsoft Outlook File Management LEARN JOB SEARCH SKILLS: Resume writing Interviewing Online job search Career Counseling Programs run for 8 weeks. We run several programs per year. To find out if you are eligible for the Displaced Homemaker Training Program, email ProjectTransition@sunywcc.edu. Please include your phone number in your email. CORPORATE TRAINING RESOURCES FOR BUSINESS AND MANAGEMENT The Professional Development Center is a great place for you or members of your team to continue their professional development and enhance necessary business skills. SUNY Westchester Community College provides high quality programs with convenient and affordable options for workforce development and continuing education. We offer a variety of training programs which can be customized to your organization’s needs and delivered on your schedule. Flexible options include providing online programs and / or on-site training at your location or the Gateway Center located at our Valhalla campus. PROGRAMS INCLUDE: Transforming the Customer Experience Business Process Management Conflict Resolution Change Management & Leadership Development Supervisory Skills for New Managers And many others WE ALSO OFFER PROFESSIONAL SKILLS DEVELOPMENT CLASSES, INCLUDING: Essentials of Management Introduction to Lean Six Sigma Computer Technologies/Office Productivity Effective Business Communications Medical Billing / Medical Coding And many more For further information regarding Professional Development Center programs, contact Jim Irvine, Director of Corporate and Continuing Professional Education at 914-606-6658 or email james.irvine@sunywcc.edu or pdc@sunywcc.edu or visit www.sunywcc.edu/pdc BUSINESS PROCESS MANAGEMENT & IMPROVEMENT Visit our website at www.sunywcc.edu/pdc for details and dates. Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For more details visit our website or contact Jim Irvine at james.irvine@sunywcc.edu REMOTE Essentials of Business Process Management: A strategic and tactical look at the world of BPM BPM encompasses both performance improvement and strategic differentiation. This six-hour, Instructor-led, LIVE virtual seminar, given in three (3) two-hour modules, provides the context for sustainable and impactful BPM success. It is the entry module to the Business Process Management Certificate Series Business Process Management has emerged as the glue that enables organizations to effectively integrate strategic initiatives, information technology investments and day-to-day operations, thereby enabling sustainable operational excellence. CE-BUS 2141, Sept. 20-22, 1:00–3:00 pm, $625. #90475 REMOTE Process Mapping, Modeling and Analysis: Using Process Analysis to Define and Solve Business Challenges Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead, they manage tasks. Inefficiency and waste become part of the system; they rob your organization of profits, productivity, and its competitive advantage. Process mapping shows you the way out. 13 CPEs. CE-BUS 2105, Oct. 11, 12, 18 & 19, 1:00–4:30 pm, $1,095. #90467 REMOTE Performance Improvement Strategies: Using Lean, Six Sigma and Reengineering to Improve Business Results Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs. CE-BUS 2112, Nov. 3,4,10,11, 1:00-4:30 pm, $1095. #90468 REMOTE Process Transformation Discovering and Implementing Innovative Solutions Employees are the catalyst for business transformation within their organization or department. Often times, people rarely realize it or acknowledge it. Many people have the unique role to make changes that can have an impact on the success of an organization ranging from insights they provide to directions for products, services or processes. This seminar will develop your awareness, knowledge and understanding of what process transformation is, how it can help your organization (and your career) and how to approach and navigate process transformation. CE-BUS 2134, Dec., 1,2,8,9, 1:00–4:30 pm, $1095. #90469
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