Workforce Development and Community Education: Fall 2021

25 | Visit us online at www.sunywcc.edu/wdce BUSINESS PROCESS MANAGEMENT & IMPROVEMENT REMOTE Process Mapping, Modeling and Analysis: Using Process Analysis to Define & Solve Business Challenges Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Most organizations are not set up to manage processes instead they manage tasks. Inefficiency and waste become part of the system, they rob your organization of profits, productivity and its competitive advantage. Process mapping shows you the way out. 13 CPEs. CE-BUS 2105, Oct. 5, 6, 12, 13, 1:00-4:30 pm, $1,095. #83967 REMOTE Performance Improvement Strategies: Using Lean, Six Sigma & Reengineering to Improve Business Results Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance. 13 CPEs. CE-BUS 2112, Nov. 2, 3, 9, & 10, 1:00-4:30 pm, $1,095. #83968 REMOTE Lean Six Sigma Green Belt Certification: 6-Day Course & Certification Project The Lean Six Sigma Green Belt is the most recognizable and valued quality management certification across all industries. This program combines comprehensive classroom training with real-world application to both enhance learning and validate capabilities. Between sessions, participants will work on a process improvement project from your organization. You will attend three, two-day live, remote training sessions, approximately one month apart, to complete the six full days of classwork. Our program leads to success! 36 CPEs. CE-BUS 2133, Oct. 20, 21, Nov. 10, 11, Dec. 1 & 2, 9:00 am-4:00 pm, $3,995. #83983 REMOTE Process Optimization in Healthcare How to serve more patients and improve all measures of quality: In an environment filled with technological, regulatory and administrative change – and a pandemic – hospitals and practices must serve significantly more patients while accepting lower reimbursement. It is a “business” model that would not work for most businesses. This workshop will equip you with the tools and techniques you need to better understand your processes and implement lasting solutions. 13 CPEs. CE-HCARE 2076, Oct. 14, 15, 21 & 22, 8:30 am-12:00 noon, $1,095. #84055 REMOTE Improving the Patient Experience Best Practices for Improving Patient / Family Satisfaction and HCAHPS Scores. Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, payers, patients and healthcare leadership demand a more holistic view of patient engagement. The definition of high quality has been expanded to include greater emphasis on wait times, communication, the environment and more. This course will challenge you to rethink patient interactions and how to implement measurable improvements to patient satisfaction. 13 CPEs. CE-HCARE 2077, Nov. 4 , 5, 11 & 12, 8:30 am-12:00 noon, $1,095. #84056 IN-PERSON Data Analytics for Healthcare Leaders: Integrating Statistics and Experience to Drive Your Business Decisions Hidden in existing systems (block scheduling, practice management, talent management, etc.) are treasure troves of information that will enable you to improve revenue capture, to reallocate resources from underutilized units to emerging areas of need, and to significantly improve clinical and non-clinical outcomes. This seminar will arm you with the tools and strategies to determine which data are vital, ask the right questions of analysts who support you, interpret results to make good business decisions and effectively communicate your conclusions to varied audiences. CE-HCARE 2078, Dec. 9, 10, 16 & 17, 8:30 am–12:00 noon, $1,095. #84098 Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For more details and complete list, visit our website at www.sunywcc.edu/bpm BUSINESS ANALYSIS—DRIVING BUSINESS SUCCESS Driven by the rise of complexity and uncertainty in today’s world, business analysis is key to enabling change that drives project and business success. Business Analyst is one of the fastest growing roles in the business and IT world. BA practitioners are poised to have a dramatic impact on organization’s ability to create more responsive business models and optimize innovation and automation projects. REMOTE Foundations of Business Analysis Interested in solving business problems? If you’re considering a career in business analysis or if you are a business analyst already and want to upgrade your skills to be ready for the next step, this course is for you. You will learn the fundamentals of business analysis, the art and science of assessing needs and delivering solutions that work for stakeholders and customers. 12 CPEs. CE-BUS 2128, Sept. 21 & 22, 9:00 am-4:00 pm, $1,095. #83982 REMOTE Requirements Analysis & Design Definition The ultimate objective of a business analysis, process improvement or information technology project is to improve business results. This seminar will present proven approaches to analyzing current conditions, business needs and technology enablers. Verification and validation techniques will be used to assure proposed solutions meet the needs of users and customers. 12 CPEs. CE-BUS 2131, Nov. 9 & 10, 9:00 am-4:00 pm, $1,095. #83981 See our complete BA Series at www.sunywcc.edu/pdc Textbook Required