Business Management & Training

PROFESSIONAL DEVELOPMENT CENTER
Resources for Business, Management, and Individuals

.The Professional Development Center provides a wide range of employee training and training-related services. For information, email us atPDC@sunywcc.edu or visit our website at www.sunywcc.edu/pdc.

Professional Development Center
The Professional Development Center offers training and organizational development services to help Westchester County’s businesses and non-profit organizations meet their goals. Services include:
Needs assessment
Customized training – at your location or ours
Organizational development solutions
Short-term, professional staffing for training related positions
Job aids
And other services to help enhance business profitabiity.
For more information please call the Professional Development Center at 914-606-6669 or email us at pdc@sunywcc.edu

ONLINE COURSES FOR BUSINESS
Each six-week online course is $125. A new section is offered each month. Start dates are May 21, June 18, July 16, and August 20. Visit www.ed2go.com/sunywcc for more information.

Building Teams That Work
Teams are becoming a staple in today’s workplace. In this course, you’ll learn the components of a successful team and the stages of its development. You’ll master the skills you’ll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you’ll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Managing Customer Service
As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you’ll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you’ll unlock the power of leading by example and setting new trends for customer service in your growing business.

Effective Selling
The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic

Leadership
Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don’t hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

Business Solutions with Microsoft Office
Don’t need to become an in-depth expert? These short courses will give you “just enough” to get going in an MS Office application.

MS Word Basics
Learn the fundamentals of word processing for creating basic documents. Enter and edit text, correct spelling and grammar as you type, change fonts and font sizes, emphasize text, set margins and tabs, use bullets and numbering, create an envelope, search for and replace text. Prerequisite: Essential Computer Skills 1 and 2 or equivalent experience.
CE-COMP 2032, 1 Thurs., May 29, 9:00 am-4:00 pm (includes 1-hour lunch break), GTW-203, $140 (+ textbook). #6034

Creating Brochures, Flyers and Newsletters with MS Word
Learn to use clip art, graphics, Word Art objects and watermarks, insert special characters and symbols, format text in columns, and use borders and shading. Prerequisite: Word Basics or equivalent experience.
CE-COMP 2009, 1 Thurs., June 5, 9:00 am-4:00 pm (includes 1-hour lunch break), GTW-203, $140. #6007

Creating Custom Mailings with Word Mail Merge
Design form letters with merge fields; create data lists in Word or use data from Excel or Access; sort and select data records; create mailing labels. Prerequisite: Word Basics or Word Level 1 or equivalent experience. Excel and/or Access experience is helpful.
CE-COMP 2006, 1 Thurs., June 12, 9:00 am-1:00 pm, GTW-203, $70. #6005

MS Excel Basics
Learn the fundamentals: enter and edit text and values; create simple formulas; select cells and ranges; move around the worksheet; change column widths and row heights; insert and delete rows and columns; format numbers; copy and move data from one location to another using menus, fill-handle and drag and drop; save, retrieve and print worksheets. Prerequisite: Essential Computer Skills 1 and 2 or equivalent experience.
CE-COMP 2023, 1 Thurs., June 19, 9:00 am-4:00 pm (includes 1-hour lunch break), GTW-203, $140. #6021

Data Management with MS Excel
Learn to sort data with multiple keys, validate data, create a data-entry form and get subtotals based on various criteria. Use named ranges and Lookup tables to retrieve and summarize data. Import data into Excel from other applications. Prerequisite: Excel Basics or Excel Level 1 or equivalent experience.
CE-COMP 2010, 1 Thurs., July 17, 9:00 am-4:00 pm (includes 1-hour lunch break), GTW-203, $140. #6006

Using MS Excel Functions
Learn to use a variety of financial and statistical functions to analyze your data. Develop conditional calculations using the logical functions. Track time-dependent data with date and time functions. Prerequisite: Excel Basics, MS Excel Level 1 or equivalent experience.
CE-COMP 2010, 1 Thurs., July 10, 9:00 am-4:00 pm (includes 1-hour lunch break), GTW-203, $140. #6036

Using MS Excel Charts
Excel supports a wide variety of standard types of charts and graphs. Create effective charts that clearly and accurately convey the meaning of your data. Prerequisite: Excel Basics or Excel Level 1 or equivalent experience.
CE-COMP 2034, 1 Thurs., July 31, 9:00 am-1:00 pm, GTW-203, $70. #6035

Using PivotTables in Excel
A PivotTable is an interactive table that automatically extracts, organizes, and summarizes your data, making it easier to analyze. If you work with large data sets, PivotTables can help you make comparisons, detect patterns and relationships, and analyze trends with ease. Prerequisite: Excel Level 2 or equivalent experience.
CE-COMP 2086, 1 Thurs., July 24, 9:00 am-1:00 pm, GTW-203, $70. #6050

NEW! Data Analysis with Excel
Get a handle on some of Excel’s more advanced features for analyzing your data including Dashboards with slicers and timelines, creating What If Scenarios, and using the Inquire add-in. Prerequisite: MS Excel Level 2 or equivalent experience.
CE-COMP 2115, 2 M/W, May 19 & 21, 9:00 am-12:00 noon, GTW-209, $140. #6053

MS Access Basics
Learn the fundamentals of developing a database in this powerful application. This intensive course will give you a quick introduction to the concepts and tools you need to get started in creating tables, forms, queries and reports. Prerequisite: Essential Computer Skills 1 and 2 or equivalent experience.
CE-COMP 2081, 1 Thurs., Aug. 14, 9:00 am-4:00 pm (includes 1-hour lunch break), GTW-203, $140 (+ textbook). #6049

MS PowerPoint Basics
Learn the fundamental skills needed to create effective PowerPoint presentations that incorporate text, graphics, charts, and tables. Prerequisite: Essential Computer Skills 1 and 2 or equivalent experience.
CE-COMP 2027, 1 Thurs., Aug. 7, 9:00 am-4:00 pm (includes 1-hour lunch break), GTW-203, $140 (+ textbook). #6024