Corporate Training for Businesses
Resources for Business and Management
The Professional Development Center is a great place for you or members of your team to
continue their professional development and enhance necessary business skills.
Westchester Community College provides high quality programs with convenient and affordable
options for workforce development and continuing education.
We offer a variety of training programs which can be customized to your organization’s needs and schedule. Flexible options include providing on-site training at your location or one of our campus locations.
Successful programs include topics related to:
• Transforming the Customer Experience
• Business Process Management
• Essentials of Brand Strategy and Implementation
• Change Management & Leadership Development
• Supervisory Skills for New Managers
• And many others
We also offer professional skills development classes on campus, including:
• Essentials of Management
• Project Management and PMP & CAPM Prep
• Computer Technologies/Office
• Effective Business Communications
• And many more
For further information regarding the Professional Development Center and BPM, contact Jim Irvine, Director of Corporate and Continuing Professional Education 914-606-6658, firstname.lastname@example.org or email@example.com. Visit www.sunywcc.edu/pdc
Business Process Management/Business Process Improvement
Process Mapping, Modeling and Analysis
Using Process Analysis to Define & Solve Business Challenges
Organizations are a collection of processes. These processes are the business activities performed to produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization. Unfortunately, most organizations are not set up to manage processes. Instead, they manage tasks. Inefficiency and waste become part of the system. They rob your organization of profits, productivity and its competitive advantage. Process mapping shows you the way out. 13 PD Hours awarded.
CE-BUS 2105, 2 Tues., May 14 & 21, 9:00 am-4:30 pm, $995. #5864
Transforming Processes to Deliver Patient Value
The goal of Lean is to eliminate inefficiencies to deliver value to its customers (patients). There is arguably no industry in which this methodology is more applicable and valuable than in healthcare. Patients sometimes wait weeks for needed clinic appointments. Inconsistencies in the verification of insurance can result in delays in adding new providers. Variation in procedure times between surgeons causes underutilization in the OR. The Lean methodology is tailor-made to address today’s operational challenges. 6.5 PDHours awarded.
CE-HCARE 2067, 1 Wed., July 10, 9:00 am-4:30 pm, $495. #5865
Process Improvement in the Public Sector
How to Deliver More Services with Less Budget
According to the United Nations, governments all over the world are under pressure to reduce the size of the government while at the same time improving their overall performance. Citizens, however, do not necessarily ask for either smaller or bigger government, but rather better government. How can your agency or department fulfill its mission under the ongoing pressure to do more with less? Two activities are critical: targeting the right resources to support the right services for your citizens and executing operations with minimal waste of time or energy. 6.5 PDHours awarded.
CE-BUS 2099, 1 Wed., Aug. 21, 9:00 am-4:30 pm, $495. #5866
For BPM courses, contact Jim Irvine, Director of Corporate Education, 914-606-6658; firstname.lastname@example.org
Professional Development Hours awarded by Association of Business Process Management Professionals/ABPMP. For more details visit our website at www.sunywcc.edu/bmp
Communicating Through the Written Word: Applying Effective Writing Skills to Business
To succeed in business today one must be able to write clearly, correctly and concisely and should be able to master all aspects of writing. This includes business letters, memos, informal reports, executive summaries, proposals, as well as social media and website copy. Professional credibility can be built or destroyed by the written work that goes out from an office. Regardless of the advances in technology, good writing is the key to effective communication and being able to produce clearly written communication is a skill that is not only desirable but also essential. Participants will focus on writing clear, concise and effective copy.
CE-BUS 2107, 4 Mon., June 3-24, 6:00-8:30 pm, Room TBD, $195. L Geraci-Miranda. #5867
Writing Public Relations Copy: Communicating Effectively Through Public Relations
Public relations writers have to communicate effectively to all audiences. They must be equipped with the essential skills for developing and writing materials that include news releases, advisories, backgrounders, social media, newsletter and magazine articles. Participants will focus on writing clear, concise and effective copy and apply it towards successful public relations writing.
CE-BUS 2106, 4 Wed., June 5-26, 6:00-8:30 pm, Room TBD, $195. L Geraci-Miranda. #5868