Business & Work Success

Job Search Skills

NEW! Networking for Business and Career Growth
Examines the fundamental concepts of networking in the business world, including techniques for bolstering one’s business and professional networks using social media and industry conferences. Demonstrates the use of networking for business development and for internal and external job searches.
CE-JBPRP 2028, 3 Sat., Oct. 3-17, 9:00 am-12:00 noon, Room TBD, $225. #82843.

Social Media & Your Job Search
Facebook, Twitter, LinkedIn… employers are actually hiring candidates they meet online! And it takes more than just applying through a “jobs” tab. Social media has tremendous impact on personal and professional images; learn best practices for managing and promoting your online profiles. Create and expand a community of virtual contacts who can provide critical information and introductions to hiring managers and/or recruiters. Learn to use these tools effectively and develop a social media plan.
CE-JBPRP 2024, 1 Sat., Nov. 21, 9:30 am-1:30 pm, GTW-203, $60. #83000

Fundamental Skills for Business

$uccessful $ales: Fundamentals, Tips and Techniques
New salespersons and those seeking to refresh their skills will improve their selling technique. Learn how to engage prospective customers in person and over the phone. Get the latest tips on how to find new prospects and network via social media. Customer service reps will find this workshop helpful.
CE-BUS 2063, 1 Thurs., Oct. 15, 9:00 am-4:00 pm, Room TBD, $150. #82885.

Customer Service Workshop: Turn Complaints into Sales!
Not all customers are alike; don’t treat them that way! Understand different customer types, how to best deliver service to each one, and how to respond appropriately to product and service complaints. Learn how to leverage social media and turn problems into endorsements.
CE-BUS 2060, 1 Thurs., Oct. 29, 9:00 am-4:00 pm, Room TBD, $150. #82887.

Effective Business Writing Workshop
Explore and develop your business writing style. Focus is placed on writing effective business letters and emails, and using different approaches to communicate with customers, supervisors, or team members. Please bring up to three letters or emails to work on, rough drafts or finished copy.
CE-BUS 2066, 1 Thurs., Nov. 5, 9:00 am-4:00 pm, Room TBD, $150. #82888.

Speak up!
Presentations are associated with success. Our training program is hands-on and designed to help you feel comfortable speaking up in an individual or a group setting. It includes a variety of typical situations requiring prepared presentations, persuasive speaking, and/or extemporaneous interactive dialog. Practice and develop your own unique communication skills.
CE-BUS 2064, 1 Thurs., Nov. 12, 9:00 am-4:00 pm, Room TBD, $150. #82889.

Assertive Communication Skills in the Workplace
Are you shy about speaking up? Do you lack the ability to communicate confidently at work or at home? Great speakers learn how to successfully communicate by developing winning speech patterns, focusing on the audience, and rehearsing! Discover techniques to successfully get your point across in a credible and self-assured manner and engage your boss, co-workers, and friends. Through simple exercises, learn to voice your opinions, avoid interruptions, make valuable contributions, and much more.
CE-PRSDV 2065, 3 Wed., Sept. 16-30, 6:30-9:30 pm, KNC-2, $95. H Cuevas. #82562

Public Speaking with Ease
Develop proficiency in public speaking through techniques, practice and feedback. Each participant will deliver 5 speeches, each falling into a traditionally recognized category: anecdote, informative, persuasive, virtue and tribute. You’ll also learn oral interpretation by speaking from prepared texts.
CE-COMM 2004, 6 Tues., Sept. 15-Oct. 20, 7:00-9:00 pm, KNC-2, $125. S Horowitz. #82614

Mock Interview Workshop
Learn how to make a winning impression by using correct verbal and non-verbal techniques and to highlight your capabilities and strengths. This interactive class will discuss proper interviewing etiquette, how to respond to difficult questions, the importance of researching the prospective employer, and follow-up procedures after the interview. Resumes will be reviewed and evaluated. Practice interviewing and get individualized feedback.
CE-JBPRP 2023, 2 Sat., Sept. 19 & 26, 1:00-3:00 pm, KNC-3, $65. H Cuevas. #82560

How to Schmooze
Do you hate walking into a room where you don’t know anyone? If you want to make connections for professional or personal reasons, effective schmoozing is essential and may yield many benefits: a promotion at work, a date, investor interest, etc. This interactive class will introduce you to how to schmooze without being fake. Learn key techniques, participate in various exercises, and get individualized feedback and tips.
CE-PRSDV 2072, 2 Sat., Oct. 10 & 17, 1:00-3:00 pm, KNC-3, $50. H Cuevas. #82559

Managing for Peak Performance
Learn successful coaching techniques that will energize and improve your staff’s performance. Become a knowledgeable coach and resource to maximize your peers’ and subordinates’ potential. Learn how to enhance your employees’ capabilities and strengthen competency without imposing your authority. This interactive class will introduce winning coaching practices. Students will get individualized feedback.
CE-LDRSP 2001, 2 Mon., Sept. 21 & 28, 6:30-8:30 pm, Room TBD, $50. H Cuevas. #82558

Business Writing That Counts!

Make every word count to get the business results you seek! Develop your writing skills for the business world and learn to create documents (proposals, reports, letters, emails, and agendas) that will give you that extra edge in the workplace. Review basic writing concepts (spelling, grammar, and punctuation), and get an overview of the most common business documents. Learn sure-fire methods for weeding out jargon, clichés, and verbiage, and hitting the bull’s-eye with your email and marketing pieces.
CE-WRITG 2054, 3 Mon., Oct. 12-26, 6:30-9:30 pm, KNC-4, $95. H Cuevas. #82557

Beyond the Fundamentals

Essentials of Management
This program provides the new manager with the skills that are needed to move from being an individual contributor to getting work done through others. We’ll focus on what that change means in terms of his or her organizational role and behaviors.
CE-BUS 2061, 2 Mon., Oct. 5 & 12, 9:00 am-4:00 pm, Room TBD, $300. #82844.

Managerial Styles
This program helps experienced managers understand the impact that their managerial style has on employee motivation, engagement and organizational results. Includes two self-assessment instruments; use this data to create action plans to motivate your employees.
CE-BUS 2062, 2 Mon., Nov. 2 & 9, 9:00 am-4:00 pm, Room TBD, $300 (+ $50 materials fee, payable to instructor). #82845.

PROFESSIONAL DEVELOPMENT CENTER
Resources for Business, Management, and Individuals

The Professional Development Center provides a wide range of employee training and training-related services. For information, email us atPDC@sunywcc.edu or visit our website at www.sunywcc.edu/pdc.

The Professional Development Center is a great place for you and your team to continue professional growth and enhance critical skills. We provide great alternatives for business and professional training, whether you are an employee, entrepreneur, owner, or CEO.

We offer customized training programs dedicated to your organization’s needs and delivered on your schedule … at your location or at the Gateway Center at our Valhalla campus. Customized programs include:
Leadership and Organizational Behavior
Business Communications
Workplace Language (e.g., English in the Workplace)
Computer Technologies
Compliance Training
and others

We also offer professional skills development classes on campus. Call for information regarding our Fall schedule:
Essentials of Management
Sales & Customer Service
Computer Technologies
Effective Business Communications
and more

For further information regarding the Professional Development Center
Call 914-606-6669, email us at pdc@sunywcc.edu, or visit www.sunywcc.edu/pdc

 

ONLINE COURSES FOR BUSINESS
Each six-week online course is $125. A new section is offered each month. Start dates are May 18, June 15, July 15 and August 12. Visit www.ed2go.com/sunywcc for more information.

Building Teams That Work
Teams are becoming a staple in today’s workplace. In this course, you’ll learn the components of a successful team and the stages of its development. You’ll master the skills you’ll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you’ll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Managing Customer Service
As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you’ll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you’ll unlock the power of leading by example and setting new trends for customer service in your growing business.

Effective Selling
The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic

Leadership
Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don’t hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.