Business Management & Training
Assertive Communication Skills in the Workplace
Are you shy about speaking up? Do you feel you lack the ability to communicate confidently at work or at home? Great speakers learn how to successfully communicate by developing winning speech patterns, focusing on the audience, and rehearsing! Learn essential techniques to successfully get your point across in a credible and self-assured manner. Discover how to engage your boss, co-workers, friends, significant other, children, etc. Through simple exercises, learn to voice your opinions, avoid interruptions, make valuable contributions, and much more.
CE-PRSDV 2065, 3 Sat., Aug. 1-15, 12:30-3:30 pm, KNC-3, $65. H Cuevas. #5018
Public Speaking with Ease
Develop proficiency in public speaking through techniques, practice and feedback. Each participant will deliver 5 speeches, each falling into a traditionally recognized category: anecdote, informative, persuasive, virtue and tribute. You’ll also learn oral interpretation by speaking from prepared texts.
CE-COMM 2004, 6 Mon., June 1-July 20 (skip 6/8 & 29), 7:00-9:00 pm, KNC-3, $125. S Horowitz. #5019
Mock Interview Workshop
Learn how to make a winning impression by using correct verbal and non-verbal techniques and to highlight your capabilities and strengths. This interactive class will discuss proper interviewing etiquette, how to respond to difficult questions, the importance of researching the prospective employer, and follow-up procedures after the interview. Resumes will be reviewed and evaluated. Practice interviewing and get individualized feedback.
CE-JBPRP 2023, 2 Sat., July 11 & 18, 12:30-2:30 pm, KNC-3, $65. H Cuevas. #5020
How to Schmooze
Do you hate walking into a room where you don’t know anyone? If you want to make connections for professional or personal reasons, effective schmoozing is essential. Networking is both a learned skill and an art. Successful schmoozing may yield many benefits: a promotion at work, a date, investor interest, etc. This interactive class will introduce you to how to schmooze without being fake. Learn key techniques, participate in various exercises, and get individualized feedback and tips.
CE-PRSDV 2072, 2 Wed., July 8 & 15, 6:30-8:30 pm, KNC-3, $65. H Cuevas. #5021
Coaching for Success
Learn successful coaching techniques that will energize and improve your staff’s performance. Become a knowledgeable coach and resource to maximize your peers’ and subordinates’ potential. Learn how to enhance your employees’ capabilities and strengthen competency without imposing your authority. This interactive class will introduce winning coaching practices. Students will get individualized feedback.
CE-LDRSP 2001, 2 Mon., July 13 & 20, 6:30-8:30 pm, KNC-2, $50. H Cuevas. #5720
Business Writing That Counts!
Make every word count to get the business results you seek! Develop your writing skills for the business world and learn to create documents (proposals, reports, letters, emails, and agendas) that will give you that extra edge in the workplace. Review basic writing concepts (spelling, grammar, and punctuation), and get an overview of the most common business documents. Learn sure-fire methods for weeding out jargon, clichés, and verbiage, and hitting the bull’s-eye with your email and marketing pieces.
CE-WRITG 2054. 3 Tues., July 7-21, 6:30-9:30 pm, KNC-5, $95. H Cuevas. #5022
PROFESSIONAL DEVELOPMENT CENTER
Resources for Business, Management, and Individuals
The Professional Development Center provides a wide range of employee training and training-related services. For information, email us atPDC@sunywcc.edu or visit our website at www.sunywcc.edu/pdc.
The Professional Development Center is a great place for you and your team to continue professional growth and enhance critical skills. We provide great alternatives for business and professional training, whether you are an employee, entrepreneur, owner, or CEO.
We offer customized training programs dedicated to your organization’s needs and delivered on your schedule … at your location or at the Gateway Center at our Valhalla campus. Customized programs include:
Leadership and Organizational Behavior
Workplace Language (e.g., English in the Workplace)
We also offer professional skills development classes on campus. Call for information regarding our Fall schedule:
Essentials of Management
Sales & Customer Service
Effective Business Communications
For further information regarding the Professional Development Center
Call 914-606-6669, email us at firstname.lastname@example.org, or visit www.sunywcc.edu/pdc
COMPUTER TRAINING INCLUDING MICROSOFT OFFICE – see listings under Computer Training
ONLINE COURSES FOR BUSINESS
Each six-week online course is $125. A new section is offered each month. Start dates are May 18, June 15, July 15 and August 12. Visit www.ed2go.com/sunywcc for more information.
Building Teams That Work
Teams are becoming a staple in today’s workplace. In this course, you’ll learn the components of a successful team and the stages of its development. You’ll master the skills you’ll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you’ll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.
Managing Customer Service
As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you’ll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you’ll unlock the power of leading by example and setting new trends for customer service in your growing business.
The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic
Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don’t hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.