Business Management & Training

PROFESSIONAL DEVELOPMENT CENTER
Resources for Business, Management, and Individuals

.The Professional Development Center provides a wide range of employee training and training-related services. For information, email us atPDC@sunywcc.edu or visit our website at www.sunywcc.edu/pdc.

The Professional Development Center is a great place for you and your team to continue professional growth and enhance critical skills. We provide great alternatives for business and professional training, whether you are an employee, entrepreneur, owner, or CEO.

Consider taking business and professional skills development classes with peers. See how others approach similar challenges:

Talk to us about training programs dedicated to your organization’s needs and delivered on your
schedule – to meet your challenges. They include:

Leadership and Organizational Behavior
Business Communications
Workplace Language
and others

For further information
Call: 914-606-6669, Email us at pdc@sunywcc.edu, or visit www.sunywcc.edu/pdc

Essentials of Management
This program provides the new manager with information on the skills that are needed in order to move from being an individual contributor to getting work done through others. The program will focus on what that change means in terms of his or her organizational role and behaviors.
CE-BUS 2061, 2 Mon., Sept. 22 & 29, 9:00 am-4:00 pm, Room TBD, $300. #83699.

Managerial Styles
This program helps experienced managers understand the impact that their managerial style has on employee motivation, engagement and organizational results. It will include two self-assessment instruments; participants will use this data to create action plans to motivate their employees.
CE-BUS 2062, 2 Mon., Oct. 13 & 20, 9:00 am-4:00 pm, Room TBD, $300 (+ $50 materials fee, payable to instructor). #83700.

NEW! Business Writing that Counts!
Make every word count to get the business results you seek! Develop your writing skills for the business world and learn to create documents (proposals, reports, letters, emails, and agendas) that will give you that extra edge in the workplace. Review basic writing concepts (spelling, grammar, and punctuation), and get an overview of the most common business documents. Learn sure-fire methods for weeding out jargon, clichés, and verbiage, and hitting the bull’s-eye with your email and marketing pieces.
CE-WRITG 2054. 3 Mon., Sept. 22-Oct. 6, 6:30-9:30 pm, KNC-3, $95. H Cuevas. #83693

Effective Business Writing Workshop
Workshop format provides special opportunity to explore and develop your business writing style. Focus is placed on writing effective business letters and emails, being aware of different protocols for writing to peers, supervisors, or team members. We will provide samples to help advance your business writing to the next level. Please bring up to three letters or emails to work on, as well.
CE-BUS 2066, 4 Sat., Oct. 11-Nov. 1, 9:00 am-12:00 noon, Room TBD, $300. #83701

Effective Presentations
Oral presentations are associated with success. Our program is hands-on and includes a variety of typical business situations, as well as varying levels of formality. Practice and develop your own unique skills in the “safety” of our classroom environment.
CE-BUS 2064, 2 Thurs., Oct. 9 & 16, 9:00 am-4:00 pm, Room TBD, $300. #83702

Successful Sales: Fundamentals, Tips and Techniques
New salespersons and those seeking to refresh their technique will start with the fundamentals of successful sales and practice selling in a safe classroom environment. The class will cover face-to-face sales and telephone activities to engage the prospect and get the sale.
CE-BUS 2063, 2 Thurs., Nov. 6 & 13, 9:00 am-4:00 pm, Room TBD, $300. #83704

NEW! Networking for Your Career
This workshop examines the fundamental concepts of networking in the business world, including techniques for bolstering one’s business and professional networks using social media and industry conferences. The program will demonstrate the use of networking for business development and for internal and external job searches.
CE-JBPRP 2028, 3 Sat., Nov. 8-22, 9:00 am-12:00 noon, Room TBD, $225. #83792

Customer Service Workshop
This workshop will help you understand different customer types, how to best deliver service to each one, and how to emphasize and respond appropriately to service issues. This workshop includes practical aspects of customer service, complaint handling, and approaches to problem resolution.
CE-BUS 2060, 2 Fri., Nov. 14 & 21, 9:00 am-4:00 pm, Room TBD, $300. #83703

Business Solutions with Microsoft Office – see listings under Computer Training

ONLINE COURSES FOR BUSINESS
Each six-week online course is $125. A new section is offered each month. Start dates are September 17, October 15, November 12, December 10. Visit www.ed2go.com/sunywcc for more information.

Building Teams That Work
Teams are becoming a staple in today’s workplace. In this course, you’ll learn the components of a successful team and the stages of its development. You’ll master the skills you’ll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you’ll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

Managing Customer Service
As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? In this six-week online course, you’ll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you’ll unlock the power of leading by example and setting new trends for customer service in your growing business.

Effective Selling
The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic

Leadership
Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don’t hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.