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Preparing your Computer for Blackboard

Blackboard is the system that we use for Online Courses, and also it is used by some professors as a supplements to their on-campus course. The purpose of this orientation is to instruct you on how to log-in to Blackboard, set up and test your computer and access your class.


PART I Get your computer ready for Blackboard – Click on each link for more info.
(NOTE: If you are using our computer labs on-campus skip PART I.)

1
Must have a Supported Browsers
2
If you are using a windows operating system, are your critical updates current?
3
Do you have virus protection and, if so, is it current and up-to-date?
4
In case of emergency, do you have access to another computer?
5
Do you intend to log on from your work place?
6
Does your course require an access code?
7
Do you know if your course has any on campus requirements?

PART II Log on to Blackboard:

Blackboard can be found at https://sunywcc.sln.suny.edu. Please notice the Orientation in the center of the page BEFORE you log in. If you are not familiar with Blackboard, it is strongly recommended you spend a few minutes reviewing the Orientation.Log-on to Blackboard (User ID and Password: Is the same as your MyWCC ID and password.) If you don’t have or forgot your MyWCC User ID or password or forgot your password go to mywcc.sunywcc.edu and under MyWCC Account Activation click the appropriate link to retrieve, reset or get a user ID and password. Additional help with MyWCC user ID can be obtained from the student helpdesk by emailing mywcchelpdesk@sunywcc.edu.Only students taking online courses will have access to Blackboard 1 week before the official start date of the semester. On-campus students will have access on the 1st day of class.Your MyWCC schedule is the official and valid schedule. Blackboard sometimes may have more courses listed, just ignore the extra courses.

Still having problems logging-in to Blackboard after entering the correct credentials?

  1. Delete all Browsing History which includes Cookies, History and Temp Internet Files
    http://wiki.sln.suny.edu/display/SLNKB/How+to+clear+web_browser+cache+and+cookies
  2. Close all open Internet browser windows and re-open it, type directly in the address bar https://sunywcc.sln.suny.edu hit Enter and try logging-in again.
  3. If prompted with a pop-up window asking you to run a Blackboard Digital signature please click “run” to allow it.
  4. Make sure to allow Pop-Ups from Blackboard (in Internet Explorer: tools > pop-up blocker)

If you are still having problems: Make sure to allow Pop-Ups from Blackboard, have Java enable, enable Cookies and set Cache. To see how Click Here and select “Blackboard supported browsers”.

On the first day of the semester your on campus course will appear on your Blackboard page. Remember to enter your course as soon as possible. If you have any technical problems please make sure you do PART I of the Orientation below.


Detailed information

Part I


1.Must have a supported Browser: Internet Explorer, Firefox, Safari and Chrome. 
Click the link below for all supported browsers and versions http://help.blackboard.com/en-us/Learn/9.1_SP_12_and_SP_13/Student/0402. Install Java, enable Cookies, set Cache and Disable Pop-Up In order for Blackboard to work properly you need to have the latest Java version, have cookies enabled, set cache and Disable Pop-Ups.To install java download here http://www.java.com/en/download/manual.jsp

How to enable java, enable cookies and set Cache: Click the link of the appropriate browser
Microsoft IE / Mozilla Firefox/Safari

Disable Pop-Up Blocking for BlackboardWhile using Blackboard, if you are unable to view discussion postings, quiz windows, and download links, then you need to disable pop-up blocking.

Depending on the pop-up blocking software you are using, you may be able to set Blackboard as an allowed site, or you may need to disable the pop-up blocker while using Blackboard.

Pop-up blockers work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent Blackboard from performing properly.

To disable pop-up blockers:

(a) If using the Safari browser, use the Command+k key combo to toggle the pop-up blocker on or off.

(b) In Firefox, OS X users should add the URL for their Blackboard entry page to the list of allowed sites. You can do that by selecting Preferences in the Firefox menu, selecting the Content tab, selecting the Allowed Sites button and pasting in the URL of the course entry page.

(c) Search your hard drive for any software with “pop-up” in the name. Disable it or set Blackboard server as an allowed site. Examples of popular pop-up blocking applications include:

  • Pop-Up Stopper (not for Mac)
  • Pop-Up Defender (not for Mac)
  • Pop-Up Zapper
  • Popup Eliminator

(d) Pop-up blocking functions are included in some anti-virus, internet security, personal firewall, and browser programs. Disable the relevant setting in the program or set your Blackboard server as an allowed site. See http://wiki.sln.suny.edu/display/SLNKB/Test+Your+System+Help for additional help.


3. Micorsoft Windows users. Are your critical updates current?
We recommend that you have your computer up to date with the updates and/or patches. Open Internet Explorer, click Tools, then click Windows Update. Strongly recommended to install the ones in the “Critical” category. The others can be installed at your discretion.
Non-Micorsoft users please go to their respective websites for information in updates.


4. Do you have Antivirus software and, if so, is it current and up-to-date?

Get a good virus protection program. (For example, Norton Antivirus and McAffee Virus Scan.)With the use of the Internet software and endless communication between computers, viruses are spreading faster than ever. The only way to avoid them is through safe computing.

  1. Install the software; set it to run in the background and keep it on.
  2. Update your anti-virus software on a regular basis.

How To Update your Anti-Virus Software, by Sandy Berger
URL: http://www.aarp.org/computers-howto/Articles/a2002-07-18-upgradevirus.html


5. In case of emergency, do you have access to another computer?You are solely responsible for having a working computer. Computer crashes and internet server problems do not excuse you from completing your course work. We highly recommend that you make arrangements to have access to a second computer to complete your course work in case of an emergency; either at a friends house, a local library or in our computer labs on campus.


6. Do you intend to log on from your work place? – Why this is important?

Some companies have firewalls that block access to the Blackboard server. If you have permission from your supervisor you may want to ask your computer department at work if they can allow you to access Blackboard through the firewall.


7. Does your course require an access code?

Some online courses require an Access Code, which is packaged with the textbook or distributed by your instructor or the Online Education Office. As soon as you have access to your online course you should login and review the course requirements. Course requirements usually can be found under the menu option “Course Information”. Contact information for the major book publishers, if your book didn’t come with the necessary access code, can be found under the “Student Support Services” menu item.


8. Do you know if your course has any on campus requirements?

Science courses often have lab requirements that must be met on campus.

Although you are enrolled in an on-line course, you may be required to take one or more proctored exams Westchester Community College’s Valhalla campus on a specific day and time. If that isn’t feasible for you, for example, if you live out of state or if you are traveling through another region or country at the time scheduled for your exam, you may arrange with your instructor to take your test in the presence of an approved proctor at an alternate and more convenient location. The proctoring form link is located in your course under “Student Support Services” or by clicking here.