Help Desk Support Certificate

Division: Business, Behavioral/Social Science, Public and Human Services
Academic Dept: Computer and Office Technologies
Curriculum Chair: Prof. Mary Ann Cassidy
Tel: 914-606-6791

Program Description:
The Help Desk Support Certificate is under revision. Please contact the Curriculum Chair for information about new course and program developments in Computer Support, Security and Forensics.

This certificate, which helps students prepare for the next generation of Information Technology (IT) jobs in the computer support field, consists of eight courses and is designed to be completed in two semesters of full-time study. The program prepares students through instruction in the installation, repair and upgrade of computer hardware components and provides knowledge of processors, motherboards, memory systems, peripherals; and the basic concepts and terminology of networks. It also emphasizes skills needed for effective customer service and problem resolution along with the development of skills that include the assessment of user needs and documentation of the problems.

The certificate is intended for individuals with no prior computer experience but who possess good written and oral communication skills, as well as individuals who are at a career crossroad. Students in this program will gain skills consistent with the requirements of the Microsoft Office Specialist certification and A+ Core Hardware Exam. Several of the courses can be applied either to the Associate degree in Office Technologies or Computer Information Systems. Graduates of the certificate program will be qualified to seek entry-level positions in such jobs as Help Desk Coordinator, Help Desk Technician, and Computer Tech Support.

Recommended Full-Time Semester Plan
The curriculum chairperson for this program recommends taking the courses for this degree in a particular order. Click the button above for recommended semester-by-semester layout of the classes needed to complete this program.

Program Descriptions Table of Contents